ShiftTagr.ds

// ShiftTagr Zoho Deluge script (for automatically assigning the proper value (Morning/Evening/Night) into the custom-made "Shift" field, based on ticket creation time).
//
void ShiftTagr(int TktID)
{
	OrgID = #########;// Your unique Zoho tenant ID here.
	//---
	getTkt = zoho.desk.getRecordById(OrgID,"tickets",TktID);
	createTime = getTkt.getJSON("createdTime").replaceAll("T"," ").replaceAll("Z","");
	timeIL = createTime.toString("yyyy-MM-dd HH:mm:ss","Asia/Jerusalem");
	checkHr = timeIL.getHour();
	//---
	if(getTkt.getJSON("cf_shift").isNull() == true)
	{
		if(checkHr >= 07 && checkHr < 15)
		{
			mornShift = {"cf":{"cf_shift":"Morning"}};
			UpdateShiftUno = zoho.desk.update(OrgID,"tickets",TktID,mornShift);
			info UpdateShiftUno;
		}
		else if(checkHr >= 15 && checkHr < 23)
		{
			evenShift = {"cf":{"cf_shift":"Evening"}};
			UpdateShiftDos = zoho.desk.update(OrgID,"tickets",TktID,evenShift);
			info UpdateShiftDos;
		}
		else if(checkHr == 23 || checkHr >= 00 && checkHr < 07)
		{
			niteShift = {"cf":{"cf_shift":"Night"}};
			UpdateShiftTres = zoho.desk.update(OrgID,"tickets",TktID,niteShift);
			info UpdateShiftTres;
		}
	}
}