Hotjar integration #833
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👋 Could you share your GitBook Docs site ID/name/link where you’ve installed Hotjar? Also, could you clarify what you mean by "it’s not working properly"? Are you installing the Site ID or the script? It needs to be the Site ID. |
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Thank you Aiko.
* GitBook Docs site ID/name/link: AVID Visitor Handbook - https://avid-detention.gitbook.io/avid-handbook/
* We are installing the site ID and the Hotjar does not seem to pick up the traffic
Best,
Gee
From: Aiko ***@***.***>
Sent: 06 January 2025 15:37
To: GitbookIO/community ***@***.***>
Cc: Gee Manoharan ***@***.***>; Author ***@***.***>
Subject: Re: [GitbookIO/community] Hotjar integration (Discussion #833)
👋 Could you share your GitBook Docs site ID/name/link where you’ve installed Hotjar? Also, could you clarify what you mean by "it’s not working properly"? Are you installing the Site ID or the script? It needs to be the Site ID.
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Hey @GeeAVID - is there something specific not working? Or it’s not working at all in general? Do you have a link to a published site that is using this integration at all? |
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It’s not tracking or recording – when I tried to verify the installation of the Hotjar ID verification, it says: ‘Tracking code not found’
Here is the gitbook published link: https://avid-detention.gitbook.io/avid-handbook
Please let me know what’s the next step?
Best,
Gee
Gee Manoharan
Co-Director of Policy and Influencing
Association of Visitors to Immigration Detainees
Mobile: 07933 982000
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From: Addison ***@***.***>
Sent: 07 January 2025 07:32
To: GitbookIO/community ***@***.***>
Cc: Gee Manoharan ***@***.***>; Mention ***@***.***>
Subject: Re: [GitbookIO/community] Hotjar integration (Discussion #833)
Hey @GeeAVID<https://github.com/GeeAVID> - is there something specific not working? Or it’s not working at all in general? Do you have a link to a published site that is using this integration at all?
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Oh great to know that! I will check the Hotjar to see if this is working in a few days.
I got my hotjar tracking ID from their site and organisation settings, where it says install a tag and on the right handside corner has got Site ID. Is that correct?
From: Addison ***@***.***>
Sent: 07 January 2025 09:36
To: GitbookIO/community ***@***.***>
Cc: Gee Manoharan ***@***.***>; Mention ***@***.***>
Subject: Re: [GitbookIO/community] Hotjar integration (Discussion #833)
Can you point out where you’re getting your tracking ID in Hotjar? I’ve loaded your site and I’m finding the tracking code there - so I’m curious if you’ve added the right ID
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Hey Addison,
I had added the hjid – but it still not tracking. You can see the Hotjar recordings lists here(screenshot). I had re-installed the hotjar ID into the integration but not seem to bring up at all. Would you help on this? Or Advice?
Thank you
From: Addison ***@***.***>
Sent: 07 January 2025 09:54
To: GitbookIO/community ***@***.***>
Cc: Gee Manoharan ***@***.***>; Mention ***@***.***>
Subject: Re: [GitbookIO/community] Hotjar integration (Discussion #833)
It’s the HotJar ID: https://help.hotjar.com/hc/en-us/articles/115011639927-What-is-the-Hotjar-Tracking-Code
You can find it in the tracking code, in the code after the hjid: part! I think it should be the same one you added, but double check this first
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Hi @GeeAVID - I was able to set up a new HotJar site, and install the tracking code into the integration, and verify the installation correctly. If your HJID is Can you do this, and verify the installation? There should be a button in HotJar to verify the installation, which will not work if the tracking code/integration is not installed correctly. If you are able to verify the installation (in HotJar), that means the integration is installed and configured correctly |
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Hotjar integration is not working properly - is there more documentation to read on this?
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