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Frequently Asked Questions
Common Streamer.bot support & troubleshooting questions
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2023-03-16 11:24:32 UTC
faq, support
markdown
2022-08-04 15:20:57 UTC

General

How do I install Streamer.bot?

Streamer.bot is a portable application. Simply download the .zip file from the website and extract it to a folder of of your choice, then execute Streamer.bot.exe to start the application!

The first time the program runs Windows may say the program is unsafe, this is normal behaviour for any application that Microsoft does not recognise. Simply choose Run Anyway to proceed. {.is-warning}

Why is Streamer.bot not opening?

There a couple of things that can cause this

  1. Your settings.json file has been corrupted
  2. You have moved/deleted/renamed files from your streamer.bot folder
    • If you have moved for example your Streamer.bot.exe file to your desktop, streamer.bot won't start. To fix this move the file back and if you lost that file download it download the files here

Why does my bot stop responding after I test a sub?

You have Sub Counter enabled in Streamer.bot and it is not pointing to a valid text file. Either disable it or make sure the file path is pointing to a valid text file.

OBS

How do I upgrade to OBS WebSocket 5?

  1. Disconnect your OBS Connection but don't delete it
  2. Edit the OBS Connection to version v5.x and port 4455 and make sure you have OBS Websocket version 5 installed.
    • If authentication is enabled in your OBS WebSocket settings, make sure the passwords still match.
  3. And your done! Your sub-actions should behave fine.

If you used OBS Raw then check this below ⬇⬇⬇⬇ https://wiki.streamer.bot/Broadcasters/OBS/Requests https://obs-raw.streamer.bot/

If you did remove your OBS Connection, you can Restore a Backup