From 984108c939e69b2ef1d2e98b6b8f8abd163bcfaf Mon Sep 17 00:00:00 2001 From: Travis Hathaway Date: Tue, 9 Jul 2024 12:56:00 +0200 Subject: [PATCH 1/6] Updates to answer templates Updates to the GitHub issues answer templates --- HOW_WE_USE_GITHUB.md | 55 +++++++++++--------------------------------- 1 file changed, 14 insertions(+), 41 deletions(-) diff --git a/HOW_WE_USE_GITHUB.md b/HOW_WE_USE_GITHUB.md index 46a13ecd..b7b98925 100644 --- a/HOW_WE_USE_GITHUB.md +++ b/HOW_WE_USE_GITHUB.md @@ -219,29 +219,17 @@ This is a duplicate of [link to primary issue]; please feel free to conti
-Requesting an Uninstall/Reinstall of conda +Anaconda Products 
 
-Please uninstall your current version of `conda` and reinstall the latest version.
-Feel free to use either the [miniconda](https://docs.anaconda.com/free/miniconda/)
-or [anaconda](https://www.anaconda.com/products/individual) installer,
-whichever is more appropriate for your needs.
-
- -
- -
-Redirect to Anaconda Issue Tracker - - -
+  Thank you for filing this issue! Unfortunately, this is off-topic for this repo because it is related to an Anaconda product.
+  If you are still encountering this issues with Anaconda products or services you have several options for receiving community
+  support:
 
-Thank you for filing this issue! Unfortunately, this is off-topic for this repo.
-If you are still encountering this issue please reopen in the
-[Anaconda issue tracker](https://github.com/ContinuumIO/anaconda-issues/issues)
-where `conda` installer/package issues are addressed.
+  - [Anaconda community forums](https://community.anaconda.cloud)
+  - [Anaconda issue tracker on GitHub](https://github.com/ContinuumIO/anaconda-issues/issues)
> [!WARNING] @@ -250,35 +238,20 @@ where `conda` installer/package issues are addressed.
-Redirecting to Nucleus Forums + General Off Topic - -
+  
+    Unfortunately, this issue is outside the scope of support we offer via GitHub or is not directly related to this project.
+    Community support can be found elsewhere though, and we encourage you to explore the following options:
 
-Unfortunately, this issue is outside the scope of support we offer via GitHub;
-if you continue to experience the problems described here,
-please post details to the [Nucleus forums](https://community.anaconda.cloud/).
-

-
-> [!WARNING]
-> Apply the https://github.com/conda/infrastructure/labels/off-topic label to these issues before closing them out.
+    - [Conda discourse forum](https://conda.discourse.group/)
+    - [Community chat channels](https://conda.org/community#chat)
+    - [Stack Overflow posts tagged "conda"](https://stackoverflow.com/questions/tagged/conda)
 
+
-Slow solving of conda environment - - -
-Hi [@username],
-
-Thanks for voicing your concern about the performance of the classic dependency solver. To fix this, our official recommendation is using the new default "conda-libmamba-solver" instead of the classic solver (more information about the "conda-libmamba-solver" can be found here: https://conda.github.io/conda-libmamba-solver/getting-started/).
-
-In most cases "conda-libmamba-solver" should be significantly faster than the "classic" solver. We hope it provides you with a much better experience going forward.
-
- -
- In order to not have to manually type or copy/paste the above repeatedly, note that it's possible to add text for the most commonly-used responses via [GitHub's "Add Saved Reply" option][docs-saved-reply]. From 1933ee37bd7c80a72098bc6b8be469a65af60647 Mon Sep 17 00:00:00 2001 From: Travis Hathaway Date: Tue, 9 Jul 2024 12:59:48 +0200 Subject: [PATCH 2/6] Fixes formatting issue --- HOW_WE_USE_GITHUB.md | 2 -- 1 file changed, 2 deletions(-) diff --git a/HOW_WE_USE_GITHUB.md b/HOW_WE_USE_GITHUB.md index b7b98925..cdfa33ad 100644 --- a/HOW_WE_USE_GITHUB.md +++ b/HOW_WE_USE_GITHUB.md @@ -251,8 +251,6 @@ This is a duplicate of [link to primary issue]; please feel free to conti -
- In order to not have to manually type or copy/paste the above repeatedly, note that it's possible to add text for the most commonly-used responses via [GitHub's "Add Saved Reply" option][docs-saved-reply]. ## Commit Signing From 901b7c1befe1db1e3ee4ada466cb3362e0dec7d8 Mon Sep 17 00:00:00 2001 From: Travis Hathaway Date: Tue, 9 Jul 2024 13:01:21 +0200 Subject: [PATCH 3/6] Fixes formatting issues --- HOW_WE_USE_GITHUB.md | 26 +++++++++++++------------- 1 file changed, 13 insertions(+), 13 deletions(-) diff --git a/HOW_WE_USE_GITHUB.md b/HOW_WE_USE_GITHUB.md index cdfa33ad..999b734b 100644 --- a/HOW_WE_USE_GITHUB.md +++ b/HOW_WE_USE_GITHUB.md @@ -224,12 +224,12 @@ This is a duplicate of [link to primary issue]; please feel free to conti 
 
-  Thank you for filing this issue! Unfortunately, this is off-topic for this repo because it is related to an Anaconda product.
-  If you are still encountering this issues with Anaconda products or services you have several options for receiving community
-  support:
+Thank you for filing this issue! Unfortunately, this is off-topic for this repo because it is related to an Anaconda product.
+If you are still encountering this issues with Anaconda products or services you have several options for receiving community
+support:
 
-  - [Anaconda community forums](https://community.anaconda.cloud)
-  - [Anaconda issue tracker on GitHub](https://github.com/ContinuumIO/anaconda-issues/issues)
+- [Anaconda community forums](https://community.anaconda.cloud)
+- [Anaconda issue tracker on GitHub](https://github.com/ContinuumIO/anaconda-issues/issues)
> [!WARNING] @@ -238,17 +238,17 @@ This is a duplicate of [link to primary issue]; please feel free to conti
- General Off Topic +General Off Topic - 
-    Unfortunately, this issue is outside the scope of support we offer via GitHub or is not directly related to this project.
-    Community support can be found elsewhere though, and we encourage you to explore the following options:
+
+Unfortunately, this issue is outside the scope of support we offer via GitHub or is not directly related to this project.
+Community support can be found elsewhere though, and we encourage you to explore the following options:
 
-    - [Conda discourse forum](https://conda.discourse.group/)
-    - [Community chat channels](https://conda.org/community#chat)
-    - [Stack Overflow posts tagged "conda"](https://stackoverflow.com/questions/tagged/conda)
+- [Conda discourse forum](https://conda.discourse.group/)
+- [Community chat channels](https://conda.org/community#chat)
+- [Stack Overflow posts tagged "conda"](https://stackoverflow.com/questions/tagged/conda)
 
-  

+
In order to not have to manually type or copy/paste the above repeatedly, note that it's possible to add text for the most commonly-used responses via [GitHub's "Add Saved Reply" option][docs-saved-reply]. From 8438953dea030cb6131c44344392c45aa963fc1c Mon Sep 17 00:00:00 2001 From: Travis Hathaway Date: Tue, 9 Jul 2024 13:02:15 +0200 Subject: [PATCH 4/6] Adding the off-topic warning to new template --- HOW_WE_USE_GITHUB.md | 6 ++++-- 1 file changed, 4 insertions(+), 2 deletions(-) diff --git a/HOW_WE_USE_GITHUB.md b/HOW_WE_USE_GITHUB.md index 999b734b..e8abdf1e 100644 --- a/HOW_WE_USE_GITHUB.md +++ b/HOW_WE_USE_GITHUB.md @@ -223,7 +223,6 @@ This is a duplicate of [link to primary issue]; please feel free to conti 
-
 Thank you for filing this issue! Unfortunately, this is off-topic for this repo because it is related to an Anaconda product.
 If you are still encountering this issues with Anaconda products or services you have several options for receiving community
 support:
@@ -247,8 +246,11 @@ Community support can be found elsewhere though, and we encourage you to explore
 - [Conda discourse forum](https://conda.discourse.group/)
 - [Community chat channels](https://conda.org/community#chat)
 - [Stack Overflow posts tagged "conda"](https://stackoverflow.com/questions/tagged/conda)
-
+ +> [!WARNING] +> Apply the https://github.com/conda/infrastructure/labels/off-topic label to these issues before closing them out. + In order to not have to manually type or copy/paste the above repeatedly, note that it's possible to add text for the most commonly-used responses via [GitHub's "Add Saved Reply" option][docs-saved-reply]. From cd9c8a27b1d8938d51fbb4f0f8080bf7491fad3c Mon Sep 17 00:00:00 2001 From: Travis Hathaway Date: Mon, 15 Jul 2024 13:05:19 +0200 Subject: [PATCH 5/6] Update HOW_WE_USE_GITHUB.md Co-authored-by: Katherine Kinnaman --- HOW_WE_USE_GITHUB.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/HOW_WE_USE_GITHUB.md b/HOW_WE_USE_GITHUB.md index e8abdf1e..d0c67270 100644 --- a/HOW_WE_USE_GITHUB.md +++ b/HOW_WE_USE_GITHUB.md @@ -224,7 +224,7 @@ This is a duplicate of [link to primary issue]; please feel free to conti 
 Thank you for filing this issue! Unfortunately, this is off-topic for this repo because it is related to an Anaconda product.
-If you are still encountering this issues with Anaconda products or services you have several options for receiving community
+If you are encountering issues with Anaconda products or services, you have several options for receiving community
 support:
 
 - [Anaconda community forums](https://community.anaconda.cloud)

From dac07be60e786621165df6f82e6eefead207cea8 Mon Sep 17 00:00:00 2001
From: Travis Hathaway 
Date: Mon, 15 Jul 2024 13:05:31 +0200
Subject: [PATCH 6/6] Update HOW_WE_USE_GITHUB.md

Co-authored-by: Katherine Kinnaman 
---
 HOW_WE_USE_GITHUB.md | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/HOW_WE_USE_GITHUB.md b/HOW_WE_USE_GITHUB.md
index d0c67270..16f9fcfe 100644
--- a/HOW_WE_USE_GITHUB.md
+++ b/HOW_WE_USE_GITHUB.md
@@ -241,7 +241,7 @@ support:
 
 
 Unfortunately, this issue is outside the scope of support we offer via GitHub or is not directly related to this project.
-Community support can be found elsewhere though, and we encourage you to explore the following options:
+Community support can be found elsewhere, though, and we encourage you to explore the following options:
 
 - [Conda discourse forum](https://conda.discourse.group/)
 - [Community chat channels](https://conda.org/community#chat)