Not getting address information on orders for few sellers

[vmishra-godaddy]

Hello There,

We are seeing complaints from our mutual customers that address information does not exist on orders and on checking the API response, I found that etsy is not sending them

Can someone please help me understand why are we not receiving address information? We are developer partner with commercial access.

[namlv94]

etsy recently removed this information for some users. This is causing problems for many apps. Please refer to: https://help.etsy.com/hc/en-us/articles/26654295371031-How-to-Use-a-Third-Party-Provider-to-Ship-Your-Order?campaign_label&segment=selling

[vmishra-godaddy]

Thanks @namlv94 but in that link it is mentioned that if it was connected before October 21, 2024, services will continue to function as usual.

If you're a US seller and you've integrated a third-party shipping service other than Shippo or ShipStation before October 21, 2024, these services will continue to function as usual, with shipping data being automatically imported and exported.

[namlv94]

Yes. Users of your app who connected before October 21, 2024 will still be able to get that information. But users who connect after that date will be restricted. We are currently experiencing the same issue with our users.

[rcosta5]

Thanks @namlv94 but in that link it is mentioned that if it was connected before October 21, 2024, services will continue to function as usual.

If you're a US seller and you've integrated a third-party shipping service other than Shippo or ShipStation before October 21, 2024, these services will continue to function as usual, with shipping data being automatically imported and exported.

Did you end up finding a workaround or solution for this?

[SrdjanPaunovic]

My team and I sent a few emails but never received an update regarding this problem. Etsy support is so slow and useless.
We also requested to whitelist our app, but they just ignore everything we sent.