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<!DOCTYPE html>
<!--[if IE 8]> <html lang="en" class="ie8"> <![endif]-->
<!--[if IE 9]> <html lang="en" class="ie9"> <![endif]-->
<!--[if !IE]><!--> <html lang="en"> <!--<![endif]-->
<head>
<title>Eugene Breen</title>
<!-- Meta -->
<meta charset="utf-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<meta name="description" content="Eugene Breen , Solutions Architect, Technical Services Owner & Program Manager">
<meta name="author" content="Eugene Breen">
<link rel="shortcut icon" href="favicon.ico">
<link href='https://fonts.googleapis.com/css?family=Roboto:400,500,400italic,300italic,300,500italic,700,700italic,900,900italic' rel='stylesheet' type='text/css'>
<!-- Global CSS -->
<link rel="stylesheet" href="assets/plugins/bootstrap/css/bootstrap.min.css" media="all">
<!-- Plugins CSS -->
<link rel="stylesheet" href="assets/plugins/font-awesome/css/font-awesome.css" media="all">
<!-- Theme CSS -->
<link id="theme-style" rel="stylesheet" href="assets/css/styles.css" media="all">
<!-- HTML5 shim and Respond.js for IE8 support of HTML5 elements and media queries -->
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<script src="https://oss.maxcdn.com/html5shiv/3.7.2/html5shiv.min.js"></script>
<script src="https://oss.maxcdn.com/respond/1.4.2/respond.min.js"></script>
<![endif]-->
</head>
<body>
<div class="wrapper">
<div class="sidebar-wrapper">
<div class="profile-container">
<img class="profile" src="assets/images/profile_pic.jpeg" alt=""/>
<h1 class="name">Eugene Breen</h1>
<h3 class="tagline">Technical Program Manager & Solutions Architect</h3>
</div><!--//profile-container-->
<div class="contact-container container-block">
<ul class="list-unstyled contact-list">
<li class="email"><i class="fa fa-envelope"></i><a href="mailto: eugene.breenire@gmail.com">eugene.breenire@gmail.com</a></li>
<li class="website"><i class="fa fa-globe"></i><a href="http://www.eugenebreen.com" target="_blank">eugenebreen.com</a></li>
<li class="linkedin"><i class="fa fa-linkedin"></i><a href="linkedin.com/in/eugenebreen" target="_blank">linkedin.com/in/eugenebreen</a></li>
</ul>
</div><!--//contact-container-->
<div class="education-container container-block">
<h2 class="container-block-title">Education</h2>
<div class="item">
<h4 class="degree">BSc in Information Technology</h4>
<h5 class="meta">Waterford Institute of Technology, Ireland</h5>
</div><!--//item-->
</div><!--//education-container-->
<div class="languages-container container-block">
<h2 class="container-block-title">Languages</h2>
<ul class="list-unstyled interests-list">
<li>English <span class="lang-desc">(Native)</span></li>
</ul>
</div><!--//interests-->
<div class="interests-container container-block">
<h2 class="container-block-title">Interests</h2>
<ul class="list-unstyled interests-list">
<li>Travelling</li>
<li>Reading</li>
<li>Gym</li>
<li>Outdoors - Hiking</li>
<li>Sports - Playing, Coaching and Watching</li>
</ul>
</div><!--//interests-->
<div class="interests-container container-block">
<!--//contact-container <h2 class="container-block-title">Project Links</h2>
<ul class="list-unstyled interests-list">
<li><a target = '_blank' href = 'https://abc6onyourside.com/'><span class = 'pdf'>abc6onyourside.com</span><span class = 'web'>ABC 6 - Sinclair Digital</span></a></li>
<li><a target = '_blank' href = 'https://nedbreaks.com/'><span class = 'pdf'>nedbreaks.com</span><span class = 'web'>NED Breaks </span></a></li>
<li><a target = '_blank' href = 'http://simpleseattle.biz/'><span class = 'pdf'>simpleseattle.biz</span><span class = 'web'>Simple Seattle</span></a></li>
<li><a target = '_blank' href = 'http://www.howtotraveltomachupicchu.com/'><span class = 'pdf'>howtotraveltomachupicchu.com</span><span class = 'web'>Machu Picchu Site</span></a></li>
<li><a target = '_blank' href = 'http://skybridgesolution.com/'><span class = 'pdf'>skybridgesolution.com</span><span class = 'web'>SkyBridge Solution</span></a></li>
<li><a target = '_blank' href = 'https://tombolo.com/'><span class = 'pdf'>tombolo.com</span><span class = 'web'>Tombolo</span></a></li>
<li><a target = '_blank' href = 'http://vett.cloud/'><span class = 'pdf'>vett.cloud</span><span class = 'web'>Vett Cloud</span></a></li>
<li><a target = '_blank' href = 'http://startups.vett.cloud/'><span class = 'pdf'>startups.vett.cloud</span><span class = 'web'>Vett Cloud for Startups</span></a></li>
<li><a target = '_blank' href = 'http://epicmeetapp.com/'><span class = 'pdf'>epicmeetapp.com</span><span class = 'web'>Epic Meet</span></a></li>
<li><a target = '_blank' href = 'http://www.solidstatepros.com/'><span class = 'pdf'>solidstatepros.com</span><span class = 'web'>Solid State Pros</span></a></li>
<li><a target = '_blank' href = 'http://www.krugerarchitecture.com/'><span class = 'pdf'>krugerarchitecture.com</span><span class = 'web'>Kruger Architecture</span></a></li> -->
</ul>
</div><!--//interests-->
</div><!--//sidebar-wrapper-->
<div class="main-wrapper">
<section class="section summary-section">
<h2 class="section-title"><i class="fa fa-user"></i>Summary</h2>
<div class="summary">
<p>Since graduating from College in 2007, my professional career within IT has been spent working in an environment where keeping pace with an industry currently racing through significant transformation while maintaining the highest standards of service is a day to day standard.</p>
<p>I enjoy learning about new technologies, methodologies & looking at ways to improve myself, others and products / services / processes. Working with people and part of a team to achieve a common goal whether from a managerial position or not is an area where I thrive. It has stuck with me from my time playing team sports, delivering college projects, maintaining platinum applications and delivering key customer facing solutions.</p>
<!--p>Below is a representation of things I have learned within my professional and personal life that I strive to practice and aim to teach others:<img class="img-responsive" src="assets/images/quotes.jpeg" alt="Read & Repeat"/> </p>
<p>
</p>
</div><!--//summary-->
</section><!--//section-->
<section class="section experiences-section">
<h2 class="section-title"><i class="fa fa-archive"></i>Experience</h2>
<div class="item">
<div class="meta">
<div class="upper-row">
<h3 class="job-title">Bank of Ireland - Technical Services Owner</h3>
<div class="time">2017 - present</div>
</div><!--//upper-row-->
<div class="company">Dublin, Ireland</div>
</div><!--//meta-->
<div class="details">
<p>As a Technical Service Owner (TSO) I am accountable for the overall technical management of a defined portfolio of IT Services from an infrastructure, middleware and application perspective. This role includes the requirement to: </p>
<p>During this role as part of a team, we drove the transformation of application monitoring from reactive to proactive, embracing change and educating ways of thinking. Utilizing current tools, embracing new tools such as AppDynamics, PowerBi & Splunk as a team we significantly transformed & improved monitoring - leading to huge improvements in service availability and customer satisfaction.
</div><!--//details-->
<div class="row summary">
<ul>
<li class = 'col-xs-12'>Maintain the Intellectual Property (IP) for the Bank including end to end knowledge management</li>
<li class = 'col-xs-12'>Consult with other departments to assess the design of new/amended IT services and ensure that the necessary operational support requirements are considered</li>
<li class = 'col-xs-12'>Coordinate responses to ad hoc queries and Projects from outside the team</li>
<li class = 'col-xs-12'>Protect service by assessing the impact of change by participation in Service Introduction, Transition activities and Change Management forums</li>
<li class = 'col-xs-12'>Deliver an effective Level 2 support service for both Incidents and Problems</li>
<li class = 'col-xs-12'>Manage our partners delivering the Level 2 service</li>
<li class = 'col-xs-12'>Identify and recommend solutions to service gaps that may arise</li>
<li class = 'col-xs-12'>Support the drafting and review of GTaC risks where required</li>
<li class = 'col-xs-12'>Propose and assist with proactive maintenance including performance and capacity management</li>
<li class = 'col-xs-12'>Develop expertise in the Bank`s diagnostic tools and recommend configuration</li>
<li class = 'col-xs-12'>Develop a proactive service monitoring approach</li>
<li class = 'col-xs-12'>Keep abreast of technical developments and tools that could assist the Bank</li>
<li class = 'col-xs-12'>Ensure Service Security and Compliance</li>
<li class = 'col-xs-12'>Suggest IT Service improvements</li>
</ul>
</div><!--//summary-->
</div><!--//item-->
<div class="item">
<div class="meta">
<div class="upper-row">
<h3 class="job-title">Accenture - Systems Analyst & Release Manager</h3>
<div class="time">2007 - 2017</div>
</div><!--//upper-row-->
<div class="company">Dublin, Ireland</div>
</div><!--//meta-->
<div class="details">
<p>Throughout my 10 years with Accenture I worked as part of a Maintenance Team for a major Irish Bank, providing IT solutions and support for two UK Platinum Services.</p>
<p>One of the strongest skills I have is working as part of a team, leading and communication - my time on this project built that foundation. During this role we embraced the transformation from solely Onshore model to a fully operational Onshore / Offshore model. This also included moving from traditional methodologies to agile methodoligies. After numerous site visits, planning, failing, learning and execution we successfully introduced a quality and fully operational Onshore / Offshore model.
</div><!--//details-->
<div class="details">
<p>Roles Performed:</p>
</div><!--//details-->
<div class="row summary">
<ul>
<li class = 'col-xs-12'>Team Lead: Leading both a team of onshore and offshore Front End Application developers.</li>
<li class = 'col-xs-12'>Release Manager: Managing, planning, scheduling and controlling a software build including testing and deploying. This was achieved through managing, liaising and working with the client and service partners who were a mix of both onshore and offshore.</li>
<li class = 'col-xs-12'>Developer / Maintenance: Working as a developer, I was involved in a complete re-design of our clients Platinum Service applications. This involved moving from Fat Client to Thin Client, complete infrastructure change and moving to a more agile based approach of software development and business as usual maintenance work.</li>
<li class = 'col-xs-12'>As mentioned above, I was involved in the upgrade to a new infrastructure for Platinum Services which also involved an application redesign. Working closely with Client Technical Architects we collaborated, aligned the necessary resources from management to designers and developers to ensure a successful delivery.</li>
<li class = 'col-xs-12'>Deliver an effective Level 2 support service for both Incidents and Problems</li>
<li class = 'col-xs-12'>Manage our partners delivering the Level 2 service</li>
<li class = 'col-xs-12'>Identify and recommend solutions to service gaps that may arise</li>
</ul>
</div><!--//summary-->
<div class="details">
<br><p>Responsabilities:</p>
</div><!--//details-->
<div class="row summary">
<ul><li class = 'col-xs-12 col-sm-6 col-lg-4'>Project Management</li>
<li class = 'col-xs-12 col-sm-6 col-lg-4'>Release Management</li>
<li class = 'col-xs-12 col-sm-6 col-lg-4'>Source Code Management</li>
<li class = 'col-xs-12 col-sm-6 col-lg-4'>Application Development and Maintenance</li>
<li class = 'col-xs-12 col-sm-6 col-lg-4'>Training and up skilling of junior team members</li>
<li class = 'col-xs-12 col-sm-6 col-lg-4'>Problem Identification and Issue resolution</li>
<li class = 'col-xs-12 col-sm-6 col-lg-4'>Offshore & Onshore Management</li>
<li class = 'col-xs-12 col-sm-6 col-lg-4'>Technical Architecture</li>
<li class = 'col-xs-12 col-sm-6 col-lg-4'>Service Improvement</li>
<li class = 'col-xs-12 col-sm-6 col-lg-4'>Application Component Detailed Design</li>
<li class = 'col-xs-12 col-sm-6 col-lg-4'>Identifying the organisation's needs</li>
<li class = 'col-xs-12 col-sm-6 col-lg-4'>Agreeing plans with the client</li>
<li class = 'col-xs-12 col-sm-6 col-lg-4'>Producing quality documents that monitor progress and ensure the quality of the project</li>
</ul>
</div><!--//summary-->
</div><!--//item-->
<div class="item">
<div class="meta">
<div class="upper-row">
<h3 class="job-title">AOL - Tech Support</h3>
<div class="time">2005 - 2007</div>
</div><!--//upper-row-->
<div class="company">Waterford, Ireland</div>
</div><!--//meta-->
<div class="details">
<p>
During this role I would receive calls from customers and through listening, understanding and cooperation with the customer guide them to issue resolution. Being able to see things from the customers perspective has always been a strong skill within my skillset - I believe my time with AOL really developed this, it has continued to grow and really is an asset when working with people.
</p>
</div><!--//details-->
</div><!--//item-->
</section><!--//section-->
<section class="skills-section section">
<h2 class="section-title"><i class="fa fa-rocket"></i>Skills & Proficiency</h2>
<div class="skillset">
<div class="item">
<h3 class="level-title">Project Management (Kanban & Scrum)</h3>
<div class="level-bar">
<div class="level-bar-inner" data-level="98%">
</div>
</div><!--//level-bar-->
</div><!--//item-->
<div class="item">
<h3 class="level-title">AppDynamics</h3>
<div class="level-bar">
<div class="level-bar-inner" data-level="85%">
</div>
</div><!--//level-bar-->
</div><!--//item-->
<div class="item">
<h3 class="level-title">Release Management</h3>
<div class="level-bar">
<div class="level-bar-inner" data-level="95%">
</div>
</div><!--//level-bar-->
</div><!--//item-->
<div class="item">
<h3 class="level-title">Onshore / Offshore Management</h3>
<div class="level-bar">
<div class="level-bar-inner" data-level="85%">
</div>
</div><!--//level-bar-->
</div><!--//item-->
<div class="item">
<h3 class="level-title">JBoss, WebSphere, Tomcat</h3>
<div class="level-bar">
<div class="level-bar-inner" data-level="75%">
</div>
</div><!--//level-bar-->
</div><!--//item-->
<div class="item">
<h3 class="level-title">JS, Python, VB</h3>
<div class="level-bar">
<div class="level-bar-inner" data-level="60%">
</div>
</div><!--//level-bar-->
</div><!--//item-->
</div><!--//item-->
<section class="section summary-section">
<h2 class="section-title"><i class="fa fa-user"></i>Other Skills and Learning</h2>
<div class="row summary">
<ul>
<li class = 'col-xs-12 col-sm-6 col-lg-4'>AppDynamics</li>
<li class = 'col-xs-12 col-sm-6 col-lg-4'>Docker</li>
<li class = 'col-xs-12 col-sm-6 col-lg-4'>Postgres</li>
<li class = 'col-xs-12 col-sm-6 col-lg-4'>Python</li>
<li class = 'col-xs-12 col-sm-6 col-lg-4'>Java</li>
<li class = 'col-xs-12 col-sm-6 col-lg-4'>PHPMyAdmin</li>
<li class = 'col-xs-12 col-sm-6 col-lg-4'>VB.net</li>
<li class = 'col-xs-12 col-sm-6 col-lg-4'>Visual Basic</li>
<li class = 'col-xs-12 col-sm-6 col-lg-4'>Jenkins</li>
<li class = 'col-xs-12 col-sm-6 col-lg-4'>Google Adwords & Analytics</li>
</ul>
</div><!--//summary-->
</section><!--//section-->
</div>
</section><!--//skills-section-->
</div><!--//main-body-->
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