Better managment of origianl email and customer message in ticket

[PeopleInside]

If customer reply to a ticket email,
the original reply are also inserted in the ticket.

Will be nice have something like in Gmail where original email at what user reply is hidden by a three fullstop menu (...) or is cutted off so only the reply text of the customer should be added to the ticket not also the original email message who follow the reply.