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IgConvo.txt
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The agent ended your chat session.
Vijay
Hello Elvis
Vijay
For security purposes could you please confirm your date of birth and address? I’ll then be able to look into your account.
Elvis Hlongwane
1983/06/20
Elvis Hlongwane
Unit 28 Crescendo Complex, Midrand, 1687
Vijay
Thanks for the details
Vijay
I see that funds has been posted to your CFD account
Elvis Hlongwane
I want it to be posted to MT4 Account
Vijay
OK. As I see your MT4 is in $ so it will be converted at spot rate plus 0.3% IG conversion charges
Vijay
Please confirm if you wish to proceed so that I will instruct our client money team to process it
Elvis Hlongwane
How much will that rate work out to?
Elvis Hlongwane
USD/ZAR is currently sitting at 15.1204
Vijay
At the moment the conversion rate is at 15.12 ZAR so including IG charge it will be 15.42 ZAR
Elvis Hlongwane
Ok. What is the formular for my future considerations?
Vijay
IG conversion charge would be 0.3% so it would be 15.16 ZAR
Vijay
Sorry for the wrong figure earlier
Elvis Hlongwane
15.12 + (15.12*0.3)?
Vijay
Exactly you are right
Vijay
It would be around 15.16
Elvis Hlongwane
Cool. Please go ahead.
Vijay
Thanks for the confirmation
Elvis Hlongwane
"At the moment the conversion rate is at 15.12", Is this on IG's website?
Vijay
It will be underlying market rate
Elvis Hlongwane
Where do I see it as a user/client?
Vijay
You can just google the FX pair as USD/ZAR
Vijay
I have received a communication from the team
Vijay
We cannot process this transfer due to regulations
Vijay
We cannot transfer funds from domestic account to other accounts
Vijay
Please confirm if you have initiated the EFT transfer to MT4
Elvis Hlongwane
I followed the guideline to deposit
Elvis Hlongwane
Nowhere I specified CFD
Vijay
Can you please send us the screenshot of the transaction
Vijay
You can send us the screenshot to helpdesk.za@ig.com
Elvis Hlongwane
what screen shot?
Elvis Hlongwane
I followed...https://www.ig.com/za/myig/live/HYR7H/payments/deposit
Vijay
Screenshot of the transaction to IG or statement showing transaction to IG
Elvis Hlongwane
"How to Pay Us"
Elvis Hlongwane
I made an EFT from my bank
Elvis Hlongwane
"Please quote your IG account number, IG username or your IG account name as a reference so that we can process your request as quickly as possible."
Vijay
Please confirm which account number you have mentioned as reference?
Elvis Hlongwane
'elvish' was my ref as per instructions
Elvis Hlongwane
I used username as ref
Vijay
Please confirm if you have transferred EF to our Lloyds account?
Elvis Hlongwane
Standard Bank
Account: IG Markets
Branch code: 009953
Account number: 0281473153
Vijay
Thanks for the confirmation
Vijay
If you wish to deposit funds to an international account, you have to use our Lloyds bank account
Vijay
If it is Standard bank then it will be posted to domestic account
Elvis Hlongwane
As you can see from the link: https://www.ig.com/za/myig/live/HYR7H/payments/deposit
Elvis Hlongwane
there's no Lloyds there
Elvis Hlongwane
I wnat to deposit to MT4 account
Vijay
Please use these bank details
Vijay
LLOYDS US Dollar
Account Name: IG Markets Limited
Bank Name: Lloyds Bank
Address: 39 Threadneedle Street
London EC2R 8AU
Sort Code: 30-96-34
Account Number: 11368109
IBAN GB90LOYD30963411368109
BIC LOYDGB21013
Elvis Hlongwane
Ay.
Elvis Hlongwane
I doubt if I will be able to do that from FNB
Vijay
You can do that using FNB
Vijay
I will send you the step by step procedure PDF file
Vijay
Please follow that file to fund your account
Elvis Hlongwane
Where are you sending it to, my email?
Vijay
I have send the email to your registered email address
Vijay
Please check your email
Elvis Hlongwane
Can I ask that the other deposit be reversed, please
Vijay
Please go to My IG>.Live accounts>.withdraw funds and place a request
Elvis Hlongwane
Will it also be posible to close the CFD accounts, I don't want them.
Vijay
To close your accounts, you need to send us an email
Vijay
You can close your CFD account
Elvis Hlongwane
How?
Vijay
Please send us an email request to helpdesk.za@ig.com
Elvis Hlongwane
Are you able to send me the copy of our conversation?
Vijay
Sure.
Vijay
Is there anything else I can help you with?
Elvis Hlongwane
No. Thanks for your assistance. Please forward me a copy of the conversion.
Vijay
I will do that. It’s a pleasure. If you need any more assistance, please feel free to contact us and we’ll be happy to help. Have a great day.
Elvis Hlongwane
Sharp.