How to solve "There was a problem retrieving the support request details." error when check ticket details?

[AlexMisiulia]

Hi! I create the ticket in Partner Center, but when I and my colleague check it, we have the error "There was a problem retrieving the support request details.". Maybe someone already solved this problem?

[PatriotPirate]

I hope that I didn't drop the ball ⚽

[Bhuvana-Priya]

Hi @AlexMisiulia,

We are looking into this and will get back to you with any further information.

Thank you

[caiiiycuk]

Hi @Bhuvana-Priy, @AlexMisiulia a, did you solved this issue? I faced exactly same problem in my support request ticket

[caiiiycuk]

@Bhuvana-Priya

[AlexMisiulia]

Hi @caiiiycuk. It's still unresolved. I wrote all people that I know and don't know in Linkedin, other social media and it didn't solve this issue.

[ManikanthMSFT]

Hey @AlexMisiulia, sorry for the inconvenience. Could you please confirm if the issue persists? If so, could you provide more details so we can assist you further?

[AlexMisiulia]

Hey @ManikanthMSFT. I still have the same issue and it blocks me from passing the "Account verification" so it's really CRITICAL right now. What details can I provide to solve this issue ASAP? Can I email you to speed up the process? Thank you!

[aminesayah]

i have the same problem, any update?