[Bug - Partner Center] No email is sent when the review is complete.

[Cside]

Describe the bug

I submitted an extension "Todoist Counter" on August 8 and it passed the review and was published.
https://microsoftedge.microsoft.com/addons/detail/todoist-counter/noollgeiohcoffnlcleecjmgekmjhghd
However, it appears that no notification email was sent to me when the review was completed.

To Reproduce

1. Submit an extension

Expected behavior

1. I will receive an email when the review is complete.

Screenshots

If applicable, add screenshots to help explain your problem.

Desktop (please complete the following information):

• OS: Mac OS (Sonoma 14.5)
• Browser Chrome
• Version 127.0.6533.100 (Official Build) (arm64)

Additional context

[ManikanthMSFT]

Hey @Cside, thank you for reaching out.

To ensure you receive the necessary email notifications, please follow these steps:

1. Go to Partner Center.
2. Click on the Settings icon in the right corner.
3. Select “Email notification preferences.”

From there, you can check if the required email notifications are turned on.

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

[Cside]

Hi, My email notifications appear to be enabled. Why wasn't an email sent when my extension "Todoist Counter" 's review was completed? https://partner.microsoft.com/dashboard/v2/action-center/mypreferences [image: image.png] [image: image.png] 2024年8月16日(金) 19:42 ManikanthMSFT ***@***.***>:

…

Hey @Cside <https://github.com/Cside>, thank you for reaching out. To ensure you receive the necessary email notifications, please follow these steps: 1. Go to Partner Center. 2. Click on the Settings icon in the right corner. 3. Select “Email notification preferences.” From there, you can check if the required email notifications are turned on. If you have any further questions or need additional assistance, please don’t hesitate to reach out. — Reply to this email directly, view it on GitHub <#181 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AACNA5V33J264LX3ZZPD7UDZRXJPVAVCNFSM6AAAAABMRHPM72VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDEOJTGI3TEOBTG4> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[ManikanthMSFT]

Hey @Cside, thank you for reaching out and sharing your concerns with us. We sincerely apologize for the inconvenience you’re experiencing.

We have noted your query and forwarded it to our team for further verification. Rest assured, we are working diligently to resolve this issue as quickly as possible. Once we have an update, we will write back to you immediately.

We appreciate your patience and understanding in the meantime.

[Cside]

Certainly. 2024年8月20日(火) 22:03 ManikanthMSFT ***@***.***>:

…

Hey @Cside <https://github.com/Cside>, thank you for reaching out and sharing your concerns with us. We sincerely apologize for the inconvenience you’re experiencing. We have noted your query and forwarded it to our team for further verification. Rest assured, we are working diligently to resolve this issue as quickly as possible. Once we have an update, we will write back to you immediately. We appreciate your patience and understanding in the meantime. — Reply to this email directly, view it on GitHub <#181 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AACNA5RKTERNCS44VYEEN6LZSM5A7AVCNFSM6AAAAABMRHPM72VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDEOJYHAYDSNRWGA> . You are receiving this because you were mentioned.Message ID: ***@***.***>

[muzuiget]

I have the same problem.

The review notification emails have stopped working for several months, and the last email I received was dated 2024-02-02.

[Juraj-Masiar]

Same for me, and looking at the emails, last time I've received "Your ms-edge-addon Group Speed Dial has passed certification" email was 8.8.2023, so it's been broken for about a year now.

[ManikanthMSFT]

Hi there, we wanted to let you know that we are still in the process of investigating the issue. We have not received any updates yet, but rest assured, we are closely monitoring the situation. As soon as we have more information, we will get back to you immediately.

[ArthurMelin]

Same issue for us, all the notification settings are enabled but no review result emails.
The last email I received is from mid-January 2024 if that helps.