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Email notification - Case Transferred to you #41

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veronicalhugh opened this issue Jan 21, 2024 · 0 comments
Open

Email notification - Case Transferred to you #41

veronicalhugh opened this issue Jan 21, 2024 · 0 comments

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@veronicalhugh
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Question on email-to-case emails. I have set up a flow for assigning cases using the Round Robin Assigner. I have done all of the following to ensure auto emails are not sent but users are still receiving the "Case transferred to you." email.
Support Settings

  • Uncheck Notify Default Case Owner
  • Uncheck Notify Case Owner of New Case Comments
  • Uncheck Send Case Notifications from System Address
  • Uncheck Notify Case Owners when Case Ownership Changes
    Set up No-Reply Default Organization-Wide Email Addresses
    Queues
  • Uncheck Send Email to Members
  • Add fake email address to Queue Email: fakeemail@krowne.com.invalid
    Case Page Layouts
  • Notification Checkbox – Uncheck Select by default
    Case Lightning Record Pages
  • Notification Checkbox – Uncheck Select by default
  • Deactivate Case Auto-Response Rules
    Email-to-Case Settings
  • Uncheck Notify case owners on new emails
  • Check flows, process builder, and workflows

Any thoughts would be GREATLY appreciated!! (edited)

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