diff --git a/lms/djangoapps/verify_student/views.py b/lms/djangoapps/verify_student/views.py
index 99cf7004992d..06e287d7314b 100644
--- a/lms/djangoapps/verify_student/views.py
+++ b/lms/djangoapps/verify_student/views.py
@@ -1072,6 +1072,18 @@ def results_callback(request):  # lint-amnesty, pylint: disable=too-many-stateme
     reason = body_dict.get("Reason", "")
     error_code = body_dict.get("MessageType", "")
 
+    # TODO: These logs must be removed once the investigation in COSMO-184 is complete.
+    #       COSMO-196 was created to track the cleanup of these logs.
+    log.info(
+        "[COSMO-184] Software Secure review received for receipt_id={receipt_id}, "
+        "with result={result} and reason={reason}."
+        .format(
+            receipt_id=receipt_id,
+            result=result,
+            reason=reason,
+        )
+    )
+
     try:
         attempt = SoftwareSecurePhotoVerification.objects.get(receipt_id=receipt_id)
     except SoftwareSecurePhotoVerification.DoesNotExist:
@@ -1099,6 +1111,10 @@ def results_callback(request):  # lint-amnesty, pylint: disable=too-many-stateme
                 SoftwareSecurePhotoVerification.objects.filter(pk=previous_verification.pk
                                                                ).update(expiry_email_date=None)
         log.debug(f'Approving verification for {receipt_id}')
+
+        # TODO: These logs must be removed once the investigation in COSMO-184 is complete.
+        #       COSMO-196 was created to track the cleanup of these logs.
+        log.info("[COSMO-184] Approved verification for receipt_id={receipt_id}.".format(receipt_id=receipt_id))
         attempt.approve()
 
         expiration_datetime = attempt.expiration_datetime.date()
@@ -1121,6 +1137,11 @@ def results_callback(request):  # lint-amnesty, pylint: disable=too-many-stateme
 
     elif result == "FAIL":
         log.debug("Denying verification for %s", receipt_id)
+
+        # TODO: These logs must be removed once the investigation in COSMO-184 is complete.
+        #       COSMO-196 was created to track the cleanup of these logs.
+        log.info("[COSMO-184] Denied verification for receipt_id={receipt_id}.".format(receipt_id=receipt_id))
+
         attempt.deny(json.dumps(reason), error_code=error_code)
         reverify_url = f'{settings.ACCOUNT_MICROFRONTEND_URL}/id-verification'
         verification_status_email_vars['reasons'] = reason
diff --git a/lms/static/js/financial-assistance/views/financial_assistance_form_view.js b/lms/static/js/financial-assistance/views/financial_assistance_form_view.js
index 3ff0b2b9ff2f..63dfed8aee6c 100644
--- a/lms/static/js/financial-assistance/views/financial_assistance_form_view.js
+++ b/lms/static/js/financial-assistance/views/financial_assistance_form_view.js
@@ -28,7 +28,8 @@
         return FormView.extend({
             el: '.financial-assistance-wrapper',
             events: {
-                'click .js-submit-form': 'submitForm'
+                'click .js-submit-form': 'submitForm',
+                'ajaxError': 'handleAjaxError'
             },
             tpl: formViewTpl,
             fieldTpl: formFieldTpl,
@@ -101,6 +102,12 @@
 
                 if (error.status === 0) {
                     msg = gettext('An error has occurred. Check your Internet connection and try again.');
+                } else if (error.status === 403) {
+                    txt = [
+                        'You must confirm your email to complete registration before applying for financial assistance.',
+                        'If you continue to have issues please contact support.'
+                    ],
+                    msg = gettext(txt.join(' '));
                 }
 
                 this.errors = [HtmlUtils.joinHtml(
@@ -155,6 +162,12 @@
                         });
                     }
                 }
+            },
+
+            // this.model.save() makes an ajax call, which, when it errors,
+            // should have an error message displayed on the banner on the page
+            handleAjaxError: function (event, request, settings, thrownError) {
+                this.saveError(request);
             }
         });
     }
diff --git a/lms/static/js/spec/financial-assistance/financial_assistance_form_view_spec.js b/lms/static/js/spec/financial-assistance/financial_assistance_form_view_spec.js
index 738dd272ef80..a65a7ab8de11 100644
--- a/lms/static/js/spec/financial-assistance/financial_assistance_form_view_spec.js
+++ b/lms/static/js/spec/financial-assistance/financial_assistance_form_view_spec.js
@@ -98,11 +98,11 @@ define([
             expect(view.$('.js-success-message').length).toEqual(1);
         };
 
-        failedSubmission = function() {
+        failedSubmission = function(statusCode) {
             expect(view.$('.js-success-message').length).toEqual(0);
             expect(view.$formFeedback.find('.' + view.formErrorsJsHook).length).toEqual(0);
             validSubmission();
-            view.model.trigger('error', {status: 500});
+            view.model.trigger('error', {status: statusCode});
             expect(view.$('.js-success-message').length).toEqual(0);
             expect(view.$formFeedback.find('.' + view.formErrorsJsHook).length).toEqual(1);
         };
@@ -166,7 +166,12 @@ define([
         });
 
         it('should submit the form and show an error message if content is valid and API returns error', function() {
-            failedSubmission();
+            failedSubmission(500);
+        });
+
+        it('should submit the form and show an error message if content is valid and API returns 403 error', function() {
+            failedSubmission(403);
+            expect(view.$('.message-copy').text()).toContain('You must confirm your email');
         });
 
         it('should allow form resubmission after a front end validation failure', function() {
@@ -176,7 +181,7 @@ define([
         });
 
         it('should allow form resubmission after an API error is returned', function() {
-            failedSubmission();
+            failedSubmission(500);
             successfulSubmission();
         });
 
diff --git a/requirements/edx/base.txt b/requirements/edx/base.txt
index 05b032acad0e..0a74f59aa7c9 100644
--- a/requirements/edx/base.txt
+++ b/requirements/edx/base.txt
@@ -791,7 +791,7 @@ optimizely-sdk==4.1.1
     # via
     #   -c requirements/edx/../constraints.txt
     #   -r requirements/edx/bundled.in
-ora2==6.0.33
+ora2==6.0.34
     # via -r requirements/edx/bundled.in
 packaging==23.2
     # via
diff --git a/requirements/edx/development.txt b/requirements/edx/development.txt
index c7d3690ac890..1901fcbd7e43 100644
--- a/requirements/edx/development.txt
+++ b/requirements/edx/development.txt
@@ -1323,7 +1323,7 @@ optimizely-sdk==4.1.1
     #   -c requirements/edx/../constraints.txt
     #   -r requirements/edx/doc.txt
     #   -r requirements/edx/testing.txt
-ora2==6.0.33
+ora2==6.0.34
     # via
     #   -r requirements/edx/doc.txt
     #   -r requirements/edx/testing.txt
diff --git a/requirements/edx/doc.txt b/requirements/edx/doc.txt
index 68a8b04ff879..7e288539d4ea 100644
--- a/requirements/edx/doc.txt
+++ b/requirements/edx/doc.txt
@@ -931,7 +931,7 @@ optimizely-sdk==4.1.1
     # via
     #   -c requirements/edx/../constraints.txt
     #   -r requirements/edx/base.txt
-ora2==6.0.33
+ora2==6.0.34
     # via -r requirements/edx/base.txt
 packaging==23.2
     # via
diff --git a/requirements/edx/testing.txt b/requirements/edx/testing.txt
index 42ff33ec6afc..47b9be3f82fd 100644
--- a/requirements/edx/testing.txt
+++ b/requirements/edx/testing.txt
@@ -989,7 +989,7 @@ optimizely-sdk==4.1.1
     # via
     #   -c requirements/edx/../constraints.txt
     #   -r requirements/edx/base.txt
-ora2==6.0.33
+ora2==6.0.34
     # via -r requirements/edx/base.txt
 packaging==23.2
     # via