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Chatbot Application Documentation

Table of Contents

  1. Introduction
  2. Getting Started
  3. Integrating the Chatbot
  4. Managing Your Knowledge Base
  5. Customizing Your Chatbot
  6. Using the Chatbot
  7. FAQs
  8. Support

Introduction

Welcome to the Chatbot Application Documentation. This guide will help you get started with creating, integrating, and managing your chatbot. Our chatbot can be embedded into websites and integrated with various services such as Viber, Zapier, and Calendly. The chatbot uses a knowledge base to respond to user queries accurately.

Getting Started

Signing Up

  1. Visit the Signup Page: Go to our website and navigate to the signup page.
  2. Fill in the Details: Provide your name, email, and a secure password.
  3. Verify Your Email: Check your email for a verification link and follow the instructions to verify your account.

Creating a New Bot

  1. Log In: Use your credentials to log in to your account.
  2. Dashboard: Navigate to the dashboard.
  3. Create Bot: Click on the "Create Bot" button.
  4. Bot Details: Fill in the details such as the bot name, company name, and any initial welcome message.
  5. Save: Click on the "Save" button to create your bot.

Integrating the Chatbot

Embedding the Chatbot

  1. Script Tag: Copy the provided script tag from your dashboard.
  2. Insert Script: Paste the script tag into the <head> or <body> section of your website's HTML.
  3. Verify Integration: Open your website to ensure the chatbot appears and functions correctly.

Integration with Viber

  1. Navigate to Integrations: Go to the integrations section in the dashboard.
  2. Select Viber: Click on the Viber integration option.
  3. Follow Instructions: Follow the provided instructions to connect your Viber account with the chatbot.

Integration with Zapier

  1. Navigate to Integrations: Go to the integrations section in the dashboard.
  2. Select Zapier: Click on the Zapier integration option.
  3. Connect Account: Follow the steps to connect your Zapier account and create Zaps that trigger actions based on chatbot interactions.

Integration with Calendly

  1. Navigate to Integrations: Go to the integrations section in the dashboard.
  2. Select Calendly: Click on the Calendly integration option.
  3. Authorize Access: Authorize the chatbot to access your Calendly account to schedule meetings directly from the chat interface.

Managing Your Knowledge Base

Adding Knowledge

  1. Go to Knowledge Base: Navigate to the knowledge base section in the dashboard.
  2. Upload Files: Click on the "Upload Files" button and select the files you want to upload.
  3. Review and Save: Review the uploaded content and click "Save" to add it to the knowledge base.

Supported File Types

Our chatbot supports the following file types for knowledge base uploads:

  • .hwp
  • .pdf
  • .docx
  • .pptx
  • .ppt
  • .pptm
  • .jpg
  • .png
  • .jpeg
  • .mp3
  • .mp4
  • .csv
  • .epub
  • .md
  • .mbox
  • .ipynb

Customizing Your Chatbot

Setting Bot and Company Names

  1. Open Settings: Go to the settings page from your dashboard.
  2. Edit Names: Enter your desired bot name and company name.
  3. Save Changes: Click "Save Changes" to update the names.

Customizing Appearance

  1. Open Settings: Navigate to the appearance section in settings.
  2. Choose Colors: Select the background and accent colors for the chatbot.
  3. Choose Icons: Pick an icon for the chat bubble.
  4. Save Changes: Click "Save Changes" to apply your customizations.

Adding a Welcome Message

  1. Open Settings: Go to the settings page.
  2. Edit Welcome Message: Enter a welcome message that users will see when they first interact with the chatbot.
  3. Save Changes: Click "Save Changes" to update the message.

Using the Chatbot

Chat Interface

  1. Open Chat: Click on the chat bubble to open the chat interface.
  2. Type Message: Enter your message in the input field and press Enter or click the send button.
  3. Receive Response: The chatbot will respond using the knowledge base content.

File Uploads

  1. Attach File: Click on the paperclip icon to upload a file.
  2. Supported Files: Ensure the file is of a supported type.
  3. Send File: The chatbot will process the file and respond accordingly.

FAQs

Q: How do I update the chatbot's knowledge base? A: Go to the knowledge base section in the dashboard, click "Upload Files," and select the files to upload.

Q: How do I change the chatbot's appearance? A: Navigate to the appearance section in settings, choose your colors and icons, and save the changes.

Q: What integrations are supported? A: Our chatbot supports integration with Viber, Zapier, and Calendly.

Support

For further assistance, please contact our support team:

End of Documentation