diff --git a/pages/developer-docs/troubleshooting.md b/pages/developer-docs/troubleshooting.md index 352e22b6c..563e7fd63 100644 --- a/pages/developer-docs/troubleshooting.md +++ b/pages/developer-docs/troubleshooting.md @@ -80,3 +80,26 @@ MongoDB |A store for session data |The player service **A**: Sunbird provides administrator dashboards that provide summary views of the telemetry data. You can pull out raw telemetry data from the EkStep platform using the [On Demand Data Exhaust API](https://community.ekstep.in/developer-apis/on-demand-data-exhaust-api){:target="_blank"} **Note**: Sign in to the [EkStep Community portal](https://community.ekstep.in){:target="_blank"}, to access the API + +## Other Common Errors + +
Error | +Cause | +Solution | +
---|---|---|
Issue while generating JWT Token | +Private Key was generated with des3 algorithm | +Private Key should be generated without mentioning any algorithm | +
Issue while creating bulk organizations - ‘API rate limit exceeded’ + | +There is a limit on the number of calls that can be made within an hour by using a single API key. The current limit is 1000 | +The development team can increase the limit, if necessary | +