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README.md

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seven.io for freshdesk

Description

This app enables an agent to send SMS and make text-to-speech calls to customers.

Works on:

  • contact details page
  • ticket details page

Screenshots

Send SMS to contact

Send SMS

Send SMS to ticket contact

Send SMS

Configuration

Send SMS

Development

Prerequisites

  1. Make sure you have a (trial) Freshdesk account created
  2. A properly configured Development environment along with the FDK (Freshworks Development Kit) .
  3. A seven.io account with API key.

Usage

  1. Run the app locally using the fdk run command.
  2. Go to http://localhost:10001/custom_configs in your browser to set up your seven.io API key
  3. Go to Freshdesk, navigate to the tickets page and select any ticket
  4. Refer to the Test your app section of the quickstart guide to allow insecure content.
  5. Append ?dev=true to the URL to see the changes