Webex Contact Center AI APIs enables the AI Capabilities in Contact Center. Media Service APIs are offered for Bring your own Virtual agent use case. Where a provider can on-board themselves and using gRPC can communicate with Webex contact center platform.
Media service APIs can be leveraged for Self Service to offer Conversational IVR experience to end customer and offering them life like conversational experience by utilising conversational Speech and NLU enabled BOTs.
To be used by Providers integrating with CCAI Platform to offer below services-
- BYoVA (Bring your own Virtual Agent)