initial commit

.chktexrc

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+CmdLine { --nowarn 1 --nowarn 44 }

.github/workflows/build.yml

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+---
+    name: Build Code Base
+
+    on:
+      push:
+        branches:
+          - main
+
+    jobs:
+      build:
+        name: Build Code Base
+        runs-on: ubuntu-latest
+        container: texlive/texlive:latest 
+
+        steps:
+          - name: Checkout Code
+            uses: actions/checkout@v4
+            with:
+              fetch-depth: 0
+
+          - name: Configure TeX Live
+            uses: teatimeguest/setup-texlive-action@v3
+            with:
+              packages: |
+                scheme-full
+
+          - name: Convert to pdf
+            run: ./build.sh

.github/workflows/linter.yml

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+---
+    name: Lint Code Base
+
+    on:
+      push:
+        branches:
+          - main
+
+    jobs:
+      build:
+        name: Lint Code Base
+        runs-on: ubuntu-latest
+
+        steps:
+          - name: Checkout Code
+            uses: actions/checkout@v4
+            with:
+              fetch-depth: 0
+
+          - name: Lint Code Base
+            uses: github/super-linter@v5
+            env:
+              VALIDATE_ALL_CODEBASE: false
+              DEFAULT_BRANCH: main
+              GITHUB_TOKEN: ${{ secrets.GITHUB_TOKEN }}
+              VALIDATE_JSCPD: false

.gitignore

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+## Core latex/pdflatex auxiliary files:
+*.aux
+*.lof
+*.log
+*.lot
+*.fls
+*.out
+*.toc
+*.fmt
+*.fot
+*.cb
+*.cb2
+
+## Intermediate documents:
+*.dvi
+*-converted-to.*
+# these rules might exclude image files for figures etc.
+# *.ps
+# *.eps
+# *.pdf
+
+## Generated if empty string is given at "Please type another file name for output:"
+.pdf
+
+## Bibliography auxiliary files (bibtex/biblatex/biber):
+*.bbl
+*.bcf
+*.blg
+*-blx.aux
+*-blx.bib
+*.run.xml
+
+## Build tool auxiliary files:
+*.fdb_latexmk
+*.synctex
+*.synctex(busy)
+*.synctex.gz
+*.synctex.gz(busy)
+*.pdfsync
+
+## Auxiliary and intermediate files from other packages:
+# algorithms
+*.alg
+*.loa
+
+# achemso
+acs-*.bib
+
+# amsthm
+*.thm
+
+# beamer
+*.nav
+*.pre
+*.snm
+*.vrb
+
+# changes
+*.soc
+
+# cprotect
+*.cpt
+
+# elsarticle (documentclass of Elsevier journals)
+*.spl
+
+# endnotes
+*.ent
+
+# fixme
+*.lox
+
+# feynmf/feynmp
+*.mf
+*.mp
+*.t[1-9]
+*.t[1-9][0-9]
+*.tfm
+
+#(r)(e)ledmac/(r)(e)ledpar
+*.end
+*.?end
+*.[1-9]
+*.[1-9][0-9]
+*.[1-9][0-9][0-9]
+*.[1-9]R
+*.[1-9][0-9]R
+*.[1-9][0-9][0-9]R
+*.eledsec[1-9]
+*.eledsec[1-9]R
+*.eledsec[1-9][0-9]
+*.eledsec[1-9][0-9]R
+*.eledsec[1-9][0-9][0-9]
+*.eledsec[1-9][0-9][0-9]R
+
+# glossaries
+*.acn
+*.acr
+*.glg
+*.glo
+*.gls
+*.glsdefs
+
+# gnuplottex
+*-gnuplottex-*
+
+# gregoriotex
+*.gaux
+*.gtex
+
+# hyperref
+*.brf
+
+# knitr
+*-concordance.tex
+# TODO Comment the next line if you want to keep your tikz graphics files
+*.tikz
+*-tikzDictionary
+
+# listings
+*.lol
+
+# makeidx
+*.idx
+*.ilg
+*.ind
+*.ist
+
+# minitoc
+*.maf
+*.mlf
+*.mlt
+*.mtc[0-9]*
+*.slf[0-9]*
+*.slt[0-9]*
+*.stc[0-9]*
+
+# minted
+_minted*
+*.pyg
+
+# morewrites
+*.mw
+
+# nomencl
+*.nlo
+
+# pax
+*.pax
+
+# pdfpcnotes
+*.pdfpc
+
+# sagetex
+*.sagetex.sage
+*.sagetex.py
+*.sagetex.scmd
+
+# scrwfile
+*.wrt
+
+# sympy
+*.sout
+*.sympy
+sympy-plots-for-*.tex/
+
+# pdfcomment
+*.upa
+*.upb
+
+# pythontex
+*.pytxcode
+pythontex-files-*/
+
+# thmtools
+*.loe
+
+# TikZ & PGF
+*.dpth
+*.md5
+*.auxlock
+
+# todonotes
+*.tdo
+
+# easy-todo
+*.lod
+
+# xindy
+*.xdy
+
+# xypic precompiled matrices
+*.xyc
+
+# endfloat
+*.ttt
+*.fff
+
+# Latexian
+TSWLatexianTemp*
+
+## Editors:
+# WinEdt
+*.bak
+*.sav
+
+# Texpad
+.texpadtmp
+
+# Kile
+*.backup
+
+# KBibTeX
+*~[0-9]*
+
+# auto folder when using emacs and auctex
+/auto/*
+
+# expex forward references with \gathertags
+*-tags.tex
+
+.DS_Store
+
+# Build file
+cover-letter.pdf
+Response-to-PERC-RFP-frn.tex

LICENSE

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+MIT License
+
+Copyright (c) 2017 Migliorin Francesco Antonio
+
+Permission is hereby granted, free of charge, to any person obtaining a copy
+of this software and associated documentation files (the "Software"), to deal
+in the Software without restriction, including without limitation the rights
+to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
+copies of the Software, and to permit persons to whom the Software is
+furnished to do so, subject to the following conditions:
+
+The above copyright notice and this permission notice shall be included in all
+copies or substantial portions of the Software.
+
+THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
+IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
+FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
+AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
+LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
+OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
+SOFTWARE.

README.md

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+# Response to Propane Education & Research Council (PERC) Request For Proposal (RFP)
+
+This repository contains an essay written for the course "IT Service Management" as part of the Master's Degree program at the University of Padua during the academic year [A.A. 2016/2017](https://en.didattica.unipd.it/off/2020/LM/SC/SC1176/000ZZ/SCQ0093638/N0).
+
+## Project Overview
+
+This project simulates a response to a Request For Proposal (RFP) from the Propane Education & Research Council (PERC), a non-profit trade organization. PERC seeks to establish a help desk for their e-learning version of the Certified Employee Training Program (CETP).
+
+Help Desk Scope and Responsibilities
+The Help Desk will support users with:
+
+* Installation and activation of the e-learning program
+* Navigation assistance within the program
+* File sharing and administrative tasks
+* General troubleshooting
+* Managing the "time bomb" feature on the DVDs, which disables the program after a set period unless reactivated with a new key
+
+The Help Desk will not handle:
+
+* Content-related questions
+* Instructor identification
+* Certification/examination issues
+* Advanced network problems
+
+Users with these queries will be directed to the appropriate resources.
+
+## ITIL Framework Implementation
+
+In this simulation, we implement the ITIL Service Request and Incident Management processes to efficiently handle user requests and incidents, ensuring a streamlined and effective help desk operation.
+
+## Disclaimer
+
+This project is a simulation created solely for educational purposes. All firms, brands, and organizations mentioned are used fictitiously, and any resemblance to real entities is purely coincidental. Nothing presented in this project is real or intended for actual implementation. This document does not constitute professional advice.
+
+## Prerequisites
+
+* [TextLive](https://tug.org/texlive/)
+
+## Compilation
+
+```bash
+git clone https://github.com/Giglium/Response-to-PERC-RFP.git
+cd Response-to-PERC-RFP
+chmod +x ./build.sh
+./build.sh
+```
+
+## Compilation with docker
+
+```bash
+git clone https://github.com/Giglium/Response-to-PERC-RFP.git
+cd Response-to-PERC-RFP
+chmod +x ./build.sh
+docker run --rm -v $(pwd):/workdir texlive/texlive:latest build.sh
+```
+
+## License
+
+This project is licensed under the [MIT License](https://opensource.org/licenses/MIT)