Migrating FD Knowledge Base

[Wyle09]

Migrate Freshdesk Knowledge Base to MDX Documentation

Overview

This PR migrates our existing Freshdesk knowledge base content into our markdown documentation. As a first step, all FAQs have been consolidated into a single page under the product section since many questions span multiple platforms.

Key Changes

1. Created a Python script to:

   • Convert HTML/Freshdesk formatting to MDX-compatible markdown
   • Handle special characters and angle brackets properly
   • Format code blocks consistently
   • Remove references to Freshdesk-hosted images and content
   • Clean up formatting inconsistencies

2. Added comprehensive FAQ content covering:

   • Android-specific questions
   • iOS-specific questions
   • React Native questions
   • General platform questions

3. Implemented formatting improvements:

   • Proper escaping of angle brackets and special characters
   • Consistent code block formatting with language indicators
   • Clean handling of inline code tags
   • Removal of Freshdesk-specific content and URLs

Technical Details

• All FAQs are currently in /docs/product/faq.md
• Content is MDX-compatible and builds without compilation errors
• Removed dependencies on Freshdesk-hosted resources
• Preserved all valuable content while removing obsolete references

Future Work

While this PR successfully migrates the content, some follow-up work should be considered:

1. Split the large FAQ file into platform-specific files
2. Reorganize content into more specific categories
3. Update and verify all external links
4. Add additional metadata and tags for better organization
5. Review and update content for accuracy and completeness