Based on:
Telegram bot (aiogram) as frontend
Django framework as backend
This project was written for service center. Its main purposes are:
- give ability for potential customer to ask fast answer question, take a feedback and make an order for the repair of portable electronics such as smartphone, tablet, laptop, etc.
- give for masters simple, effective and cheap tool to fast communication with customers.
It is three basic roles in this app:
- Administrator
- Master
- Customer
The administrator accepts new orders from customers, assigns masters for each order, receives support messages, and can get a backup copy of the database and log files. The master works with those orders for which he was appointed by the administrator. The customer can make new request for repair, can write to support and can talk to master via inline buttons merged with request.
For installing app you should clone it from git, make virtual environment and install all dependencies:
git clone https://github.com/ilyashirko/service_senter
cd service_center
python3 -m venv env
source env/bin/activate
pip3 install -r requirements.txt
Now you sould create .env file in the root folder and put there such information:
TELEGRAM_BOT_TOKEN =
DJANGO_SECRET_KEY =
ADMIN_BOT_TOKEN =
ADMIN_TELEGRAM_ID =
ALLOWED_HOSTS =
DEBUG =
TELEGRAM_BOT_TOKEN - you can get when you create bot with BotFather
ADMIN_BOT_TOKEN - second bot only for the most important messages for admin
ADMIN_TELEGRAM_ID - personal telegram id of administrator, person who get new requests from customers
Then you should make migrations, create superuser and you can launch app
python3 manage.py makemigrations
python3 manage.py migrate
python3 manage.py createsuperuser
Since you need both Django admin panel and telegram bot, launch both processes at the same time:
python3 manage.py runserver | python3 manage.py bot
and now you can enter Django admin panel, add masters and start working with app