Skip to content

Commit

Permalink
Add notes and callout about sync vs async bounce support (#779)
Browse files Browse the repository at this point in the history
  • Loading branch information
rachael-t authored Feb 26, 2025
1 parent 0d335e4 commit 14270e7
Showing 1 changed file with 17 additions and 3 deletions.
20 changes: 17 additions & 3 deletions content/integrations/email/sendgrid.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -12,8 +12,11 @@ In this guide you'll learn how to get started sending transactional email notifi
## Features

- Attachments support
- Delivery tracking (only supported for SendGrid accounts with Email Activity)
- Bounce support (only supported for SendGrid accounts with Email Activity)
- Delivery tracking
- Only supported for SendGrid accounts with Email Activity.
- Bounce support
- Only supported for SendGrid accounts with Email Activity.
- Currently, only synchronous bounce updates are reflected.
- Link and open tracking
- Per environment configuration
- Sandbox mode
Expand Down Expand Up @@ -118,4 +121,15 @@ Delivery tracking for SendGrid can result in the following status updates to you

- The message delivery is confirmed and Knock updates the message to `delivered`
- The message was not delivered and Knock updates the message to `undelivered`
- The message was not delivered due to a bad recipient and Knock updates the message to `bounced`
- The message was not delivered due to a synchronous bounce and Knock updates the message to `bounced`

<Callout
emoji="🚨"
text={
<>
<span className="font-bold">Note:</span> Asynchronous bounces that occur
after initial delivery are not currently reflected in Knock's delivery
status.
</>
}
/>

0 comments on commit 14270e7

Please sign in to comment.