Feedback Platform Draft
title: Feedback Enterprise Platform stack: .Net-Core, ReactJS, Entity Framework ORM, MSSQL. stackImage: ../images/portfolio/stack/node-angular-mongo.png slug: feedback-platform thumbnail: ../images/portfolio/thumbnails/lms.png postedDate: 2020-07-06
The scope of this project was to develop an automated self-service feedback platform for all employees within the Bank (Wema Bank, Plc). The application provided a standardized channel for employees to provide immediate feedback on salient issues that may be affecting attitude and productivity. The project contains four (4) independent modules which includes; the Mood Module, the Request Module, the Polls Module and, the Survey Module. In this system (Wema Mood Platform), there are 3 major user actors – Admin, Employee, and Anonymous – with each having disparate view and interactions with the system.
The Mood Module allowed users to set their mood for the current day and allows admin users view the mood of employees across the bank. This module also allows users to view different topics published by admin and give feedback on these topics. Below is a detailed functional specification on how each actor interact with the System.
| Sn | Actors | Functionalities |
|---|---|---|
| 1. | Employee | Sign in (email and password) or access the platform anonymously |
| 2. | Anonymous/Signed-In Employee | Can view the home dashboard asking how your mood is for the day |
| 3. | Anonymous/Signed-In Employee | Can add optional comment to selected Mood |
| 4. | Anonymous/Signed-In Employee | Can Edit Mood set for the day |
| 5. | Anonymous/Signed-In Employee | Can view trending and featured topics and reply with mood and optional comment concerning those topics |
| 6. | Anonymous/Signed-In Employee | Can search for other topics not featured or trending and engage with same via setting mood and optional comment on them |
| 7. | Anonymous/Signed-In Employee | Can view engagements activities on various topics and admin response |
| 8. | Signed-In Employee | Can view statistics/report of my mood per week |
| 9. | Anonymous Employee | Cannot see statistics/report of my mood that week. |
| 10. | Admin |
See a Home Screen containing all modules (mood, polls, request and survey) |
| 11. | Admin |
View how employees are feeling at a glance for that day on the Mood dashboard |
| 12. | Admin |
Filter the overall employee’s mood by week or month on the Mood dashboard |
| 13. | Admin |
See trending topics and featured topics on the Mood dashboard |
| 14. | Admin |
Mute trending topics on Mood dashboard |
| 15. | Admin |
Mark a topic as featured on Home Screen |
| 16. | Admin |
See top 5 topics that employees are engaging on at a glance with their overall reports, i.e. average mood, comments and total engagements on Home Screen |
| 17. | Admin |
View all employee's engagements |
| 18. | Admin |
View Topics Screen or page that contains all topics and engagements on these topics |
| 19. | Admin |
See all trending, muted and other Topics on this page |
| 20. | Admin |
Mute, feature, unmute, unfeature a topic |
| 21 | Admin |
View all the comments on a topic |
| 22. | Admin |
Filter a topic by mood |
| 23. | Admin |
Search for a comment by username, userid, department or branch |
| 24. | Admin |
Reply a comment |
| 25. | Admin |
Escalate a comment |
| 26. | Admin |
Click a link in the escalation mail, to take them back to that comment that the escalation was made. |
| 27. | System | Notify Admin via mail when users select an angry mood |
| 28. | System | Daily notification of Users to set their Mood via Mail |
| 29. | System | Daily notification of Users to set their Mood via Desktop application |
The Request Module allowed employees raise requests regarding any issue. An admin user can view all the requests raised and their respective status (pending, in-progress or closed). Below is a detailed functional specification on how each actor interact with the System.
| Sn | Actors | Functionalities |
|---|---|---|
| 1. | Anonymous/Signed-In Employee | See the request dashboard with the text field telling me to Enter my Request |
| 2. | Anonymous/Signed-In Employee | See the list of previous requests raised and their respective status and comments from admin (if applicable) |
| 3. | Signed-In Employee | Receive Notification Via Mail when the Status of my Request Changes |
| 4. | Admin | See the request dashboard showing total number of requests on the system – Pending, InProgress, and Closed |
| 5. | Admin | See all Pending Requests, InProgress Requests, and Closed Requests |
| 6. | Admin | Reply a User Request |
| 7. | Admin | Escalate User Request to Email addresses |
| 8. | Admin | Search for a request either by Username, UserId or RequestId |
| 9. | Admin | Change Status of a Request to Either – Pending, InProgress or Closed |
| 10. | System | Send mail to Admin Users when a new request has been raised by Employees |
| 11. | Admin | See the request dashboard showing total number of requests on the system – Pending, InProgress, and Closed |
| 12. | Admin | See all Pending Requests, InProgress Requests, and Closed Requests |
| 13. | Admin | Reply a User Request |
| 14. | Admin | Escalate User Request to Email Addresses |
| 15. | Admin | Search for a request either by Username, UserId or RequestId |
| 16. | Admin | Change status of a Request to either - Pending, Inprogress, or closed |
| 17. | System | Send mail to Admin users when a new request has been raised by an employee. |