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Update troubleshooting.md
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nawabahmadreshi authored Apr 23, 2018
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Expand Up @@ -80,3 +80,26 @@ MongoDB |A store for session data |The player service
**A**: Sunbird provides administrator dashboards that provide summary views of the telemetry data. You can pull out raw telemetry data from the EkStep platform using the [On Demand Data Exhaust API](https://community.ekstep.in/developer-apis/on-demand-data-exhaust-api){:target="_blank"}

**Note**: Sign in to the [EkStep Community portal](https://community.ekstep.in){:target="_blank"}, to access the API

## Other Common Errors

<table>
<tr>
<th>Error</th>
<th>Cause</th>
<th>Solution</th>
</tr>
<tr>
<td>Issue while generating JWT Token</td>
<td>Private Key was generated with des3 algorithm</td>
<td>Private Key should be generated without mentioning any algorithm</td>
</tr>
<tr>
<td>Issue while creating bulk organizations - ‘API rate limit exceeded’
</td>
<td>There is a limit on the number of calls that can be made within an hour by using a single API key. The current limit is 1000</td>
<td> The development team can increase the limit, if necessary</td>
</tr>
</table>


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