This repository contains interactive Power BI dashboards created during the PwC Switzerland Power BI Virtual Case Experience. The project involved analyzing diverse datasets to derive actionable insights and visualizing them effectively to support business decision-making.
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Customer Support Metrics Overview:
- Objective: Evaluate call center performance by analyzing key metrics such as customer satisfaction, call handling times, and agent efficiency.
- Features:
- Overall customer satisfaction scores
- Call answer and abandonment rates
- Call distribution over time
- Average speed of answer
- Agent performance analysis
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Comprehensive Customer Service and Churn Analysis Dashboard:
- Objective: Identify factors contributing to customer churn and provide insights to enhance retention strategies.
- Features:
- Churn rate analysis
- Customer segmentation
- Service usage patterns
- Predictive analytics on churn likelihood
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Gender Diversity and Employee Retention Insights:
- Objective: Assess the organization's gender diversity and its correlation with employee retention rates.
- Features:
- Gender distribution across departments
- Retention rates by gender
- Diversity trends over time
- Insights into diversity and inclusion initiatives
To view and interact with these dashboards:
- Download Power BI Desktop: Ensure you have Power BI Desktop installed on your machine.
- Clone the Repository:
git clone https://github.com/saivivek55/PowerBI-Dashboards_PwC.git
- Open the Dashboards: Navigate to the cloned repository folder. Open the desired .pbix file with Power BI Desktop.
Data Analysis: Cleaning and transforming raw data for analysis.
Data Visualization: Designing interactive and intuitive dashboards.
Business Intelligence: Deriving actionable insights to inform strategic decisions.
Use of Power BI: Proficiency in utilizing Power BI tools and features for data modeling and visualization.
This project is licensed under the MIT License. See the LICENSE file for details.