Releases · voicegain/platform

21 Jan 05:13

DrJJ

1.114.0

1c9a41a

Release 1.114.0 - January 20, 2025 Latest

Latest

This release updates Edge deployments from Mongo version 6 to 7.

New or changed functionality in the Transcribe App:

QA-2183 TA: Advanced Search - Improve filter for selecting languages
QA-2190 TA: Advanced Search - Improve filter for selecting participants
QA-2189 TA: Advanced Search - Improve filter for selecting speakers
QA-2181 TA: Advanced Search - Improve filter for selecting tags
QA-2130 TA: The speakers table under account settings now has sorting functionality by Email.
BE-2874 TA: Introduced fallback error page for Loading Chunk Issue
QA-2137 TA: Show 'Copy to clipboard' message when hovering the mouse over the copy icon for the project ID
QA-2083 TA: Until a profile picture is updated by the user, display the avatar image in the profile settings
QA-2142 TA: When no group is available for the keyword to merge, display the option to create a new group

New or changed functionality in other platform components:

BE-3274 Add clientParams to openId Login API
BE-3273 Add languageDetection parameter to /sa/offline API
BE-3317 Add support for new CVV NER in our APIs
BE-2449 Added account API methods to add/remove Grafana support to account
BE-3311 Enable MRCP by default on all new Developer accounts
BE-3277 In Add Meeting Audio API method add email field to speaker or participant
BE-3280 In response from Login API return account Grafana setting if account has Grafana enabled
BE-3279 In Webex Meeting Bot obtain email from the participants and store it
BE-3090 Redesign the sso.voicegain.ai
QA-2198 Return from login API correct set of permissions for the user even if passwordChangeRequired is true
BE-3255 SA: Add a card that shows time distribution of various parts of the call
BE-3287 SA: Add a filter on Direction to the Calls table
BE-3266 SA: Add a set of fast filters for date selection to advanced search
QA-2053 SA: Add Save button for add/edit tags
BE-3306 SA: Better check for correct Keyword settings before saving them
QA-2184 SA: Better indication for case when sentiment has not been computed.
BE-3299 SA: Better read-only view of the AIVR integrations
BE-3298 SA: Increase size of Sentiment Icons
QA-2201 SA: Use the same rules on the call details page for considering an error as we use in the calls table
BE-3032 Support async writes to influxdb
BE-3292 Support CVV redaction in formatter in ASR API (transcribe, meeting and offline SA api)
QA-2099 Web Console: Copy to clipboard info shows when user mouse hover on copy icon
QA-2018 Web Console: Improved Edge logout behavior
QA-2006 Web Console: Improved transcript highlight efficiency so that pagination could be removed
QA-2082 Web Console: In user profile make clear that email field is read-only
BE-2448 Web Console: Only select accounts show Grafana option
QA-1867 Web Console: Show audio graph also for whisper models
MST-332 Train Kappa model using customer data
MST-357 Review and release the latest gpt-4o integration in llm-svc
MST-364 Improve billing intents routing
MST-380 Integrate new CVV feature in offline-main and ml-svc
MST-382 Support whisper-large-v3-turbo in APIs, and decide the default model for each use case
MST-409 Disable previous NER context when entering new context

Changes related to Integrity of Processing (fixes):

QA-2194 Fix for section formatting in Meeting API for certain cases
QA-2127 SA: Fix - Call Time Breakdown chart flickers when call is played.
QA-2234 SA: Fix - Date filter in Advanced search is not working when "Include current partial period" is un-selected.
QA-2165 SA: Fix - Keywords hidden on mouse over in advanced filter selection when a large number of keywords are selected
BE-3291 SA: Fix - Usage in Keywords must be optional
QA-2182 SA: Fix - Word cloud gets broken when user play call on overview page and then move to transcript page
QA-2138 SA: Fix - Word cloud toggle is missing in Confirm Configuration pop-up.
QA-1498 TA Edge: Fix - Unable to detect the Browser OS Device IP for all login sessions.
QA-2113 TA: Fix - Advanced Search: Project filter having extra white space that is covering whole page
QA-2129 TA: Fix - behavior of the tag entry box
QA-2110 TA: Fix - Duplicate tags shouldn't be allowed
QA-2209 TA: Fix - Meeting Bot - Displaying 'Forgot Meeting' instead of 'Leave Meeting' for a Webex call."
QA-2204 TA: Fix - Occasional unable to join Zoom meeting bot - Error: “Failed to join meeting"
QA-2120 TA: Fix - Project names should not be allowed to start with spaces
QA-2163 TA: Fix - Properly handle Projects with missing saConfig
QA-2160 TA: Fix - Unable to move multiple files across all projects, as the pop-up page displays differently and does not allow selecting the destination.
QA-2115 Web Console: Fix - New User Wizard: The header menu location is incorrect; it should be highlighted in the top right corner of the page.
QA-2013 Web Console: Fix - Alignment issue in the 'Word Cloud'
QA-2122 Web Console: Fix - Column names e.g. Languages, Non-Real Time Models appear duplicated due to each 'ASR Transcription' and 'ASR Recognition' widget having an associated column
QA-2124 Web Console: Fix - Context filter should either have unique column names or provide a way to distinguish between the 'ASR Transcription' and 'ASR Recognition' widgets
QA-2216 Web Console: Fix - Edge Portal Logout is not working properly for Cloud Login.
QA-2105 Web Console: Fix - Fields names are different in table and column on call session page.
BE-3288 Web Console: Fix - In Phone number table, filtering by number does not work and/or is super slow
QA-1967 Web Console: Fix - 'Level' filter is not working as expected
QA-1953 Web Console: Fix - Log Filter is not working
QA-1404 Web Console: Fix - Logs filter is not working
QA-2170 Web Console: Fix - 'Max Alternatives' textbox of 'Real-Time Acoustic Model' section shouldn't accept 0 as it's value should be between 1-100
QA-1966 Web Console: Fix - 'Services' filter is not working as expected
QA-2097 Web Console: Fix - Sorting for Duration is not working properly on calls page.
QA-2098 Web Console: Fix - Sorting for Events is not working properly on call sessions page.
QA-2104 Web Console: Fix - Sorting is not working for ANI and FS UUID on call sessions page.

All changes affecting Security, Availability, Integrity of Processing, Confidentiality, Privacy are reported as such above. If nothing is reported in the specific category then it means there were no such relevant changes in this release.

Assets 2

21 Jan 05:14

DrJJ

1.113.0

ba1bfd9

Release 1.113.0 - January 5, 2025

This release prepares Edge deployments for Mongo upgrade from version 6 to 7.
This release reduces the scope of the permissions needed by pods that e.g. launch K8s tasks.

New or changed functionality in the Transcribe App:

BE-3226 TA: Add a title and heading to LLM Page.
BE-3229 TA: Disable invoices button if there are no invoices available
QA-2045 TA: When no speaker is present, the dropdown now displays the text 'No speaker present' under project creation

New or changed functionality in other platform components:

BE-3220 Add comfort noise to AIVR lua app
BE-3137 Added consecutive mode to GET /sa/call
BE-3240 ASR API now return urls with local host names and ports for internal requests
BE-3186 Populate fields in the markers field after a call is completed
BE-3188 Remove inactive login sessions faster
BE-3206 SA/TA: Better design for PII Redaction settings
BE-3255 SA: Add a card that shows time distribution of various parts of the call
QA-2052 SA: Add a search box for selecting the time zone under account settings.
BE-3215 SA: Add search on Time Zone selector
BE-3269 SA: Add sorting to the lists of values in Filters for Advanced Search
BE-3230 SA: Implement the call-section marking - audio line
BE-3258 SA: In the Call Detail view on Debug page show the date when the call will expire
BE-3253 SA: Mark sections of the call also on the timeline of the expanded audio view
BE-3233 SA: New icons for Inbound Call and Outbound Call
BE-3234 SA: On Call Detail Debug page show a link to the AIVR Session in Web Console
QA-1989 SA: On Calls page - improved data range selector
BE-3201 SA: Replace Topic Cloud with a pie/bar chart showing topics
BE-3283 SA: Support for phrase text queries in Advanced Search
BE-3237 Speed up the agent stats API
BE-3286 Web Console: Added clarification about formatter applicability to different transcription modes
QA-2004 Web Console: Added success message when creating a GREG Grammar
BE-3235 Web Console: Changes on AIVR session page: 1) obtain name from session, 2) add link to SA call details
BE-3243 Web Console: Improved ASR settings
BE-3146 Web Console: Improve look of the User profile page
BE-3254 Web Console: On the Context page make the languages the 1st column under ASR Transcription/Recognition grouping
QA-1982 Web Console: Remember selected column fields so that they survive page refresh
QA-2028 Web Console: Validate IP Address entered for IVR Proxy download
MST-350 Deploy the new Spacy NER model to replace the trained NN model in ml-svc and offline-main task
MST-352 Dockerize the latest RT ASR, REX and unimrcp

Changes related to Integrity of Processing (fixes):

BE-3250 Copilot: Fix - Refresh of the Pusher button does not work - but logout and login back works
BE-3252 Fix - Call-stats method sometimes fails with 500 error
QA-1999 SA: Fix - Call Center ID filter is not working in advanced search filters.
QA-1919 SA: Fix - Demo Calls are not generating in Demo calls in PROD.
BE-3214 SA: Fix - Gender and Word Cloud toggles do not work
BE-3212 SA: Fix - Mood selection does not work
BE-3259 SA: Fix - Sorting Calls by VB Transfer does not work
BE-3213 SA: Fix - Tooltip on NER behavior weird
QA-2011 TA: Fix - Downloading audio file with text file issue
QA-2046 TA: Fix - Microphone capture: The transcript scrollbar is overlapping with the start time.
QA-2064 TA: Fix - Zoom Meeting Bot is not working properly as it is failing even after joining a Zoom meeting.
BE-3261 TA: Fix speaker activity detection in Webex Meeting Bot if screen is being shared
QA-1952 Web Console: Fix - "Clear Filters" button is missing in Console log Filter section
BE-3185 Web Console: Fix - Collapsed LH menu icons are identical for many items
QA-2058 Web Console: Fix - Password Change button should disable after first click it should not invoke two calls
QA-1958 Web Console: Fix - Sorting of 'Business Configuration' is not working as expected
QA-2017 Web Console: Fix - Unable to change the speed of the transcript.
QA-2065 Web Console: Fix - Unable to download transcript under Transcribe+(beta) getting 403 (Forbidden) error.

Assets 2

05 Dec 03:52

DrJJ

1.112.0

a9631d3

Release 1.112.0

This release upgrades Mongo on Edge from version 5 to 6.

Key changes related to the core APIs

Improver Web Console UI.
/sa/call API supports call event marking which is utilized in the SA App to highlight various parts of the call
- NOTE: there is a known issue with the offset for the markers being somewhat off - this will be fixed in a patch
API for outbound calling that is used by Copilot
Copilot User may request Call Notes generation after internal transfer

Key changes related to Transcribe APP

New or changed functionality in the Transcribe App:

QA-1628 TA: Search functionality provided for Admin users when they delete any other user and transfer their projects to another user.
BE-2934 TA: Improved design of the Webhook Settings.

New or changed functionality in other platform components:

BE-3173 Add markers field to /sa/call
BE-3199 Added ignore_early_media parameter to POST /aivr/dial/{destination}
BE-2320 AIVR sessions will expire (using expiry period from AIVR App).
BE-3149 API that will be used to launch outbound call from the Copilot
BE-3197 Avoid storing null values under trace in each ivr_session document
BE-3204 Flag as error sa calls that will never recover from pending status
BE-3189 Implement the call-section marking
BE-3117 Improve performance of /sa/call-stats
BE-3202 In redaction, modify partial masking algorithm to always do a full mask if we have 4 or fewer digits total
BE-3161 Mark Meetings stuck in Processing as Error within 6 hours
BE-3109 Migrated Mongo 5 to Mongo 6 on Edge.
BE-3156 Modify account creation code to not create grafana org if type=SPEECH-WORKS
BE-3123 New API that can be invoked from Copilot that Agent can use to indicate transferred calls, so that Call Notes are generated and pushed.
BE-3021 Outbound Calling from Copilot with call submitted to SA App Project
BE-3186 Populate fields in the markers field after a call is completed
BE-3159 SA: Add "VB Transfer" column
BE-3203 SA: Add indicator for Fields data still loading
BE-3163 SA: Added a filter on Call Center Call Id
BE-3164 SA: Added more quick time period selectors for the calls
BE-3165 SA: Do not set sorting on the search query if query includes TxtSearchTerm
BE-3205 SA: Improved Tag editing
QA-1874 SA: More compact columns in the Calls table
BE-3154 SA: New design for the Keyword settings
BE-3125 SA: New SA project type - Generic Project
BE-3162 SA: On Call Details page show the time of the call including seconds
BE-3158 SA: Reduce the width of columns by shrinking displayed content and headers
BE-3201 SA: Replace Topic Cloud with a pie/bar chart showing topics
BE-3176 SA: Show playback position and total time in audio player
BE-3178 SA: Show Word Cloud
BE-3193 Store only top 100 words for WordCloud on the /sa/call
BE-2899 User records that have never been activated are actually deleted by DELETE api
BE-3184 Web Console: Added "Last Deployment Date" column to table of Edge deployments
BE-3198 Web Console: Added shortcut from app name in call session to the app definition
BE-3181 Web Console: Added UUID column to the table with Contexts
QA-1942 Web Console: Allowed User to enter time manually rather bound to select 'Open' and 'Close' time from clock selection in Business Configuration
QA-1988 Web Console: Better error messages in case of uploading bad grammar to GREG
BE-3216 Web Console: Improved Mode Switcher
QA-1984 Web Console: Improvements to Create GREG Question dialog
QA-1985 Web Console: Improvements to Create new GREG experiment dialog
QA-1616 Web Console: Move Transcribe+ from /sa API to /sa/offline API
BE-2997 Web Console: Redesign of customer portal.
QA-1998 Web Console: Switched Transcribe+ from /sa API to /sa/offline API
QA-1981 Web Console: Trim spaces from entries into login form

Changes related to Integrity of Processing (fixes):
Issue key Custom field (Release Notes)

BE-3166 Fix - /sa/call/search when instructed to search NOTES seems to be searching the transcript text
BE-3168 Fix - aivrTransferDestType field on /sa/call does not seem to be populated
BE-3192 Fix - Cases where /sa/call is missing /sa/offline session
BE-3133 Fix - Hints in real-time word-for-word transcription mess up the results
BE-3222 Fix - redis memory leak caused by EventBus in Services that were not consuming events (only sending)
BE-3209 Fix - Unrecognized field "sessionDuration" during warm-transfer
BE-3170 SA: Fix - Error loop due to expired nonces
QA-1889 SA: Fix - In some cases call's transcript only recognizes the agent and fails to identify the caller and their dialogues.
QA-2026 SA: Fix - Missing Tag Edit icon if call does not have any tags already
BE-3175 SA: Fix - Selectable items in search Filters should be show closer together and they should be sorted
BE-3183 SA: Fix - spacing between call id and search box
QA-1930 SA: Fix - The same number should not be allowed for both ANI and DNIS fields during call upload.
BE-3160 SA: Fix - Warm transfer audio (4 tracks) are incorrectly labeled
BE-3174 SA: Fix how the IDs are displayed on hover
QA-1931 TA: Fix - For accounts with OIDC enabled we should not show normal Signup page, instead we should show info about logging in with the OIDC creds.
QA-1950 Web Console: Fix - CLEAR FILTER button not clearing text from input fields in GREG Experiment Browser
BE-3180 Web Console: Fix - Context search is doing search also on date - it should search only Name
QA-1965 Web Console: Fix - Date range handling on the Logs page
QA-1949 Web Console: Fix - Experiment Browser Filter is not working
QA-1971 Web Console: Fix - If the imported GREG Experiment file does not match the required format, the import button should be disabled.
QA-1964 Web Console: Fix - Missing tooltips for the elements in the header
BE-3172 Web Console: Fix - Referrer Policy for https://console.ascalon.ai
QA-1972 Web Console: Fix - Search Reset behavior on User Management page
QA-2002 Web Console: Fix - Unable to upload Grammar file for creating Grammar under MRCP ASR.
BE-3157 Web Console: Fix AIVR App table width

Assets 2

12 Nov 05:04

DrJJ

1.111.0

8bf7a0a

Release 1.111.0

This release prepares for upgrade to Mongo 6 in 1.112.0

New or changed functionality in other platform components:

BE-3136 Copilot: Acknowledge all messages received via Pusher back to Voicegain.
BE-3130 Copilot: Added "Mark Call Transferred" button.
BE-3082 Implement mechanism to delete recordings from FreeSWITCH after they have been uploaded for processing
BE-3135 Implement POST /public/aircall/user/message-ack
BE-3086 Implemented trace field on the AIVR session.
BE-3123 New API that can be invoked from Copilot that Agent can use to indicate transferred calls, so that Call Notes are generated and pushed.
BE-3126 SA: Added the JWT token generation/management features as we have in Developer Web Console.
QA-1847 SA: Agents should not be allowed to edit PII Redaction in settings.
BE-2950 SA: Enhance the visibility of un-selectable rows for the user in both dark and light modes.
BE-3068 SA: Improve tag entry/edit - show existing tags already used within project.
BE-3125 SA: New SA project type - Generic Project
BE-3078 SA: Showing DTMF words in a distinct way in the Call audio timeline view.
BE-2863 Separate fav-icons for each product.
QA-1914 Web Console: Made Business Configuration UI user-friendly, so that users can manually enter the start and closing times.

Changes related to Integrity of Processing (fixes):

BE-3145 Fix - Hints with apostrophes should be allowed to be set on a context
BE-3114 SA: Fix - App may get into a loop
QA-1908 SA: Fix - Checkboxes are overlapping on advanced search filter pop-up.
BE-3035 SA: Fix - Credit card numbers are not being masked out in spite of NER redaction being turned on
QA-1787 SA: Fix - Demo calls are not generating for Demo projects.
QA-1909 SA: Fix - DNIS search is not working on calls page.
QA-1910 SA: Fix - Getting "Sorry, there was an error." when using DNIS search.
QA-1822 SA: Fix - Password reset button were not responding.
BE-3113 SA: Fix - Sentry Integration for SA app as source-maps are not working for recent events.
QA-1809 SA: Fix - The agent created during the upload is not appearing on the Agents page.
QA-1813 SA: Fix - The owner is unable to edit their first and last name on the user page.
QA-1935 SA: Fix - The save button should stay disabled until changes are made on configuration page.
QA-1778 SA: Fix - Unable to access Demo calls getting "Sorry, there was an error! We were unable to download the call audio.
QA-1934 SA: Fix - Unable to edit project configuration name in settings.
QA-1927 SA: Fix - User is able to access integration page for Generic projects through left menu.
QA-1921 SA: Fix - When the keywords field is empty, it overlaps with 'Average Handle Time'.
BE-2973 TA: Enhance the visibility of un-selectable rows (User table).
QA-1917 TA: Fix - 'Continue' button shouldn't be enabled if project name is empty at first time login after signup.
QA-1901 TA: Fix - Delete Device text is not translated in German, Spanish and Hindi languages.
QA-1912 TA: Fix - Getting error while meeting Bot joining Webex meetings, "failed to join the meeting" even when the bots are present in the meeting.
QA-1906 TA: Fix - If a user tries to forget the meeting, the message 'The Bot is not in the meeting' should also be translated into languages other than English.
QA-1886 TA: Fix - Showing something went wrong page for the account setting.
QA-1913 Web Console: Fix - New User Wizard were not working properly.
BE-3131 Web Console: Fix - Removed hardcoded sensitivity setting from mic capture.
QA-1915 Web Console: Fix - When the user tries to explore the left menu for the telephone bot API, the business configuration text is overlapping and hidden.

Assets 2

30 Oct 20:06

DrJJ

1.110.0

0f3b32b

Release 1.110.0

Key changes related to the core APIs

Multiple improvements and fixes to the Speech Analytics App

Key changes related to Transcribe APP

Improvements to the Webhook functionality
UI improvements

New or changed functionality in the Transcribe App:

BE-3075 TA: Added time-to-live (TTL) setting for the webhook JWT.
BE-2983 TA: Check the Error Boundary implementation and catch all errors
QA-1760 TA: Improved Profile page layout.
QA-1721 TA: Provide way to identify Zoom, MS Teams or Webex meeting.
QA-1821 TA: Removed Edit Tag functionality for the shared transcript for both public and account share pages.
QA-1851 TA: The password menu is available under the profile settings, so removed it from the "My Profile" menu.
BE-2940 TA: Updated Transcribe App styles.

New or changed functionality in other platform components:

BE-3074 Added jwtTTL parameter to Webhook API.
BE-2966 Allow Managers to get results of advanced search POST /sa/call/search and GET /sa/call/search/fields
BE-3101 Implement API to get all tags attached to /sa/calls in a given Context.
BE-3086 Implemented trace field on the AIVR session.
BE-2964 In the confGroup API throw Bad Request if someone tries to create a new confGroup without a name or with empty name.
BE-2986 Made SpeechAnalyticsCallDao optional so that asr-api can start without it in CHD environment.
BE-2978 Play audio while AIVR is making an outbound call triggered by warm-transfer.
BE-3052 SA: Added "Resend Invite" in menu under account Users.
BE-3039 SA: Added a cancel button in profile page.
BE-3088 SA: Added dailyRepeatCalls to API - /sa/calls
BE-3102 SA: Added filter for DNIS and a search for ANI.
BE-3073 SA: Added hours:minutes to the date filter in Advanced Search.
QA-1881 SA: In the login page, "Email Address" text is overlap on error message or pending approval message.
QA-1854 SA: Introduced option to delete "Examples", "Keywords" and "Entity".
BE-2938 SA: On Users table added filtering by Role.
QA-1766 SA: The status filter should function like the role filter, using predefined values instead of working like email filter on the Users page.
BE-3077 SA: Time-query to the back-end from the Advanced Search should use UTC.
BE-2863 Separate fav-icons for each product.
QA-1852 Web Console: Added maximum length limit validation for Business Configuration name.
QA-1827 Web Console: Added pop-up/ alert message appears when edit a user in User Management.
BE-2976 Web Console: In Phone number table, added a filter on Status column.
BE-2981 Web Console: In the AIVR App list, if the App has many phone numbers, then wrap them over multiple lines.
BE-3049 Web Console: In the Call Sessions page, DNIS column is now sorted in ascending order.
QA-1839 Web Console: Prevent Duplicate Shortcut Keys to Avoid Interference with Audio Playback.

Changes related to Integrity of Processing (fixes):

QA-1768 Admin Portal: Fix - Special characters and numbers are accepted in the "First Name" field.
BE-3096 Fix - Newly created Contexts from Web Console get type Transcription.
BE-3093 Fix - Syntax error in tsquery
BE-2944 Fix/Modify how we match names of meeting participants to the names obtained from Zoom API.
QA-1765 SA: Fix - Agents and Manager are able to access Users and Time setting page via URL manipulation.
QA-1802 SA: Fix - All demo calls are failing in processing and returning an error.
QA-1739 SA: Fix - ANI and DNIS fields in upload file should not accept characters as inputs.
QA-1840 SA: Fix - Call ID icon is overlapping with filter selector on Advanced search page.
QA-1888 SA: Fix - Call Time Breakdown in Call Overview is not showing for uploaded call with single channel.
QA-1855 SA: Fix - Calls tables column header and cell data are not aligned properly [1920 X 1080]
QA-1873 SA: Fix - Color inconsistency in delete project modal.
QA-1789 SA: Fix - Debug page is not clearly visible in Dark theme in call details.
QA-1850 SA: Fix - Direction filter shows is not working properly.
BE-3083 SA: Fix - Filter dates are reported in wrong format.
QA-1804 SA: Fix - PII Redaction feature not working.
BE-3100 SA: Fix - PII redaction in /sa/offline does not redact audio.
QA-1849 SA: Fix - Resolution field column is missing from calls table.
QA-1825 SA: Fix - The agent created during the upload is not appearing in the Agent filter on Advanced search page.
QA-1880 SA: Fix - The country flag icons are not showing up in the ANI and DNIS fields during call uploads.
BE-3095 SA: Fix - The date range component doesn't work in Chrome.
QA-1857 SA: Fix - User should not be allowed to create two projects with same name.
BE-3006 SA: Fix - Weird chars on the Calls list pagination.
QA-1836 SA: Fix - Wrong pop-up msg on copying Voicebot ID.
BE-3103 TA Edge: Fix - Webhook page refresh is taking time and render page with no web-hook defined even there is existing web-hook.
QA-1791 TA: Fix - Cancel icon visibility is low in dark theme.
QA-1846 TA: Fix - "Title" field should be editable for Admin account user in profile.
QA-1780 TA: Fix - A type error page is showing on the advanced search page when the user tries to apply a filter.
QA-1826 TA: Fix - advanced search - The selected start and end dates are not populated in the UI, but they appear when saved in Date filter.
QA-1805 TA: Fix - Allowed domain settings are now visible for the Cloud version, whereas they were previously exclusive to Edge.
QA-1819 TA: Fix - An "unexpected character" error is displayed during signup on Transcribe Cloud
QA-1773 TA: Fix - An unexpected error page appears when a user tries to delete a device after changing its status to "Rejected."
QA-1823 TA: Fix - Basic user should not be allowed to create share.
BE-2994 TA: Fix - Does not allow entry of valid hints.
QA-1812 TA: Fix - If the user is on the basic plan, the allowed email domain settings should not be displayed, as users on the basic plan cannot invite new users.
QA-1845 TA: Fix - In Dark theme input field text is not visible.
QA-1781 TA: Fix - Meeting Bot: If a user fails to join the meeting, they are unable to leave the meeting.
QA-1783 TA: Fix - Missing "Allow signup with the domain" field
QA-1833 TA: Fix - Partial translation when join a meeting by meeting bot.
QA-1797 TA: Fix - PDF Download: The meeting details table should be properly sized to fit the screen.
QA-1764 TA: Fix - Text was not translated based on selected language.
QA-1883 TA: Fix - The 'Click here' hyperlink appears on the login page immediately after entering the email.
QA-1856 TA: Fix - The user is able to add a Webhook without providing any details.
BE-3104 TA: Fix - Webhook jwtTTL information weren't consistent.
QA-1869 Web Console [Edge]: Fix - Showing Transcribe App projects as context on the customer portal and user can also delete the projects.
QA-1700 Web Console: Fix - A vague error occurs when trying to upload files with long names.
QA-1870 Web Console: Fix - Creating a new context and switching to the other context shows a type error page on the customer portal.
QA-1859 Web Console: Fix - Creating a new context on the customer portal displays a type error and shows a blank page.
QA-1853 Web Console: Fix - 'Open' and 'Close' time can't be same time of 'Normal Opening Hours' in Business Configuration.
BE-2980 Web Console: Fix - Sorting of the Phone Numbers by App name does not work.
QA-1897 Web Console: Fix - The Change Password page UI has layout and alignment issues.
QA-1882 Web Console: Fix - User is unable to select a time for "Open time" if "Close time" is not set
QA-1904 Web Console: Fix - When a user hover at billing label in header section, no cursor:pointer

Assets 2

21 Oct 03:42

DrJJ

1.109.1

2edcc19

Release 1.109.1

New or changed functionality in other platform components:

BE-3088 Add dailyRepeatCalls to /sa/calls
BE-3011 Add dtmfEvents field to /sa/call
BE-2968 Add fallback in case of Azure TTS issues
BE-2877 Added new variable in /sa/call that stores the type of transfer - Internal, Agency, None.
BE-3087 Additional fields added to the Pusher messages to be sent to Copilot
BE-2966 Allow Managers to get results of advanced search POST /sa/call/search and GET /sa/call/search/fields
BE-3065 API for text redaction POST /text/redact
BE-2961 API introduced to get Zoom Server API access_token.
BE-1820 Ascalon-cleanup to support removing expired sa_offline sessions.
BE-2957 At the end of the AIVR session, set language field of the /sa/call based on the language of the AIVR session.
BE-2959 Copilot: If not logged in show message about need to login.
BE-2974 Copilot: Implementation for updating co-pilot extension for Edge/Chrome browser.
BE-2985 Copilot: Improvements in settings page.
BE-3016 If a call came from a provider then prepend to the GPT Call Notes the info about provider from Voicebot
BE-3012 In /sa/offline obtained from /sa/call add DTMF values into the words returned
BE-2958 In POST /sa/offline/call/{callId} use the language specified in /sa/call unless overridden by settings.asr
BE-2944 Modify how we match names of meeting participants to the names obtained from Zoom API.
BE-3015 New API method to modify sa call tags
BE-2902 Poll URL returned from POST /asr/transcribe/async is a sticky url.
BE-3010 Record DTMF detected in AIVR session
BE-3023 SA: Add a direction column to call tables
BE-3040 SA: Add Regex formatter to the PII Redaction settings
BE-3064 SA: Add search functionality in Filters
BE-2945 SA: Added ANI and DNIS to the Call table and Advanced Search table
BE-2941 SA: Added callCenterCallId to /sa/call and set it from aivr session aircallId.
BE-2956 SA: Added language field to /sa/call.
QA-1730 SA: Added spinner when deleting admin user to show admin user is being deleted.
BE-2936 SA: Added status of the Users in the Users Table.
QA-1732 SA: Added user's role in the profile section.
BE-3000 SA: Browser-specific text on the extension download page
BE-3057 SA: Change the number of calls retrieved on the Calls page to max 1000
BE-3022 SA: Consistent ANI/Dialed Number and CLI/DNIS naming
BE-2939 SA: If no sentiment value is returned from the API we are showing "N/A" along with icon/emoji.
QA-1751 SA: Improved design for Agents & Agents Detail page.
BE-2954 SA: In Call Details added a Debug page that is visible to the Admins.
BE-3070 SA: Increase the limit for number of calls in the Export query from 1000 to 2000
QA-1752 SA: Made company details in profile read-only for Manager
BE-2962 SA: New design introduced for Agent pages.
BE-3044 SA: Remember number of items per page setting till user modify.
BE-2999 SA: Show callCenterCallId in the Call in Calls list
BE-3013 SA: Show DTMF words in a distinct way in the Call transcript view
BE-3014 SA: Show tags and allow adding new or editing existing ones
BE-3027 SA: Show the next/prev buttons also on a call details page that is in processing right now
BE-2652 Sync AIVR session with Aircall callId at transfer
QA-1693 TA: If the number of speakers exceeds the expected amount, providing a scroll bar. This will not affect the transcript view.
BE-3017 Web Console: Add a refresh button on the AIVR Call Session Details page
BE-3004 Web Console: In AIVR session list, remove Version column, and add IVR Sid and FS UUID columns - both searchable
BE-3048 Web Console: In the Call Sessions page, On the ANI column, instead of a Selection Filter we will have Search option.

Changes related to Integrity of Processing (fixes):

QA-1734 Demo: Fix - For Long transcripts- text were overlapping with buttons.
QA-1735 Demo: Fix - Typography issue on the demo healthcare call details page.
BE-3043 Fix - Bad Event Bus configuration causing some events being dropped
BE-3041 Fix - Did not report Queue and Agent in /sa/call
BE-2991 Fix - Enforce non-empty name on Contexts in a correct way
BE-3045 Fix - GET /aivr-app/uuid/jwt fails to return JWT tokens using authToken in some cases
BE-2996 Fix - GET /asr/transcribe/uuid/transcript returns 500
BE-2987 Fix - Glitch in business operating hours/days
BE-3024 Fix - Issue with ascalon-asr-api starting on Edge deployment (specifically smopqa)
BE-2780 Fix - netty.io Buffer leak in Java FreeSWITCH ESL library
BE-3061 Fix - NPE when reading IvrSession.Recordings from Firestore
BE-2943 Fix - NullPointerException in Aircall webhook
BE-3058 Fix - Phone number formatter StringIndexOutOfBoundsException
BE-3003 Fix - PII redaction does not work for /sa/offline transcript
BE-3009 Fix - Real-time transcript possibly available too late for Call Notes
BE-1366 Fix - RedisConnectionException: Issues with Redis Marshalling Codec
BE-3020 Fix - Some Voicebot calls that get transferred end up in Disconnect instead of Hangup
BE-3060 Fix - START-INPUT-TIMERS is sent to Rex right after RECOGNITION-COMPLETE is received
BE-3050 Fix - The Users that we create when saving /sa/calls that have Agent data, do not have accountId
BE-3066 Fix - Voicebot to Aircall call transfer handshake error.
BE-2953 Fix - Voicegain call incorrectly matched to data from Aircall.
QA-1784 SA: Fix - Admin account user is able to change Owner account user's role.
BE-3047 SA: Fix - Advance search is not working for ANI/Dialed Number
QA-1740 SA: Fix - After successfully deleting a user through the checkbox, another user gets selected.
QA-1761 SA: Fix - Agents and Manager should not delete project created by Admin.
BE-3018 SA: Fix - Download from Advanced Search does not use the same max calls setting as the search
BE-3037 SA: Fix - If we are using a 12 hour format we should show AM/PM in the time displayed
BE-3046 SA: Fix - Need to access next/previous call transcript, if there is no call audio available.
QA-1753 SA: Fix - No calls are showing on Advanced search page getting 500 (Internal Server Error).
QA-1769 SA: Fix - Placeholder text does not disappear when the user enters data.
QA-1831 SA: Fix - Sorting is not working for ANI and DNIS fields on Calls and Advanced search page.
QA-1698 SA: Fix - The Call's Overview page is not responsive when zoomed in, causing text to overlap.
QA-1706 SA: Fix - The Queue option in the file upload under Integration displays duplicate entries.
BE-3076 SA: Fix - The search query in the Advanced Search Page should by default include sort by date so that most recent calls are retrieved first
QA-1738 SA: Fix - Unable to delete multiple users when there are admin users among them.
QA-1528 SA: Fix - When a user uploads a corrupted audio file, an error message repeatedly appears.
QA-1157 TA Edge: Fix - For some audio URL showing something went wrong issue.
QA-1800 TA Edge: Fix - Meeting Minutes missing
BE-2951 TA Edge: Fix - Projects returned from the back-end are ignored.
QA-1723 TA: Fix - "Meeting Minutes" string should not appear two times.
QA-1708 TA: Fix - [Dark Theme] When the owner attempts to rename the transcript, the cancel icon is not visible.
QA-1717 TA: Fix - After file uploading, the 'File uploaded' text weren't translated.
QA-1757 TA: Fix - Edit transcript icon overlapping with the transcripts name.
QA-1701 TA: Fix - Hindi translation in "Delete Transcribe" pop-up.
QA-1707 TA: Fix - Made Phrases visible for the dark theme.
QA-1716 TA: Fix - Meeting Bot Placeholder text translation according to selected language.
QA-1709 TA: Fix - No space between "Timezone" text and the dropdown box border.
QA-1702 TA: Fix - Time zone pop-up was hiding the left menu.
QA-1724 TA: Fix - When owner unable to join meeting bot receive "Failed to join meeting" string was not translated as per selected language.
QA-1663 TA: Fix - When the Hindi language is selected, the 'Apply' button overlaps with the participants dropdown on the advanced search page.
BE-2984 Web Console: Fix - Timezone prompt not taking spaces as input
QA-1685 Web Console: Fix - When admin try to create "Add broadcast websocket" receive 400 bad request error.

All changes affecting Security, Availability, Integrity of Processing, Confidentiality, Privacy are reported as such above. If nothing is reported in the specific category, then it means there were no such relevant changes in this release.

Assets 2

24 Sep 05:17

DrJJ

1.109.0

92e21a4

Release 1.109.0

Key changes related to the core APIs

Added Webhook API (phase 1)
UI redesign for the Speech Analytics App
Speech Analytics app now supports Warm Transfer scenario
Copilot Browser Extension for Agent Assist

Key changes related to Transcribe APP

Support Webhook API (phase 1)
Added third set of LLM service settings and add model name field to all 3 LLM services.
Including transcript metadata together with transcript when using LLM to generate meeting minutes items.
Improved reliability of the Meeting Bot on longer meetings

New or changed functionality in the Transcribe App:

BE-2798 TA: Added new LLM Prompts for Meeting Minutes.
BE-2855 TA: Added third set of LLM service settings and add model name field to all 3 LLM services.
BE-2805 TA: Added user's status column in users lists
BE-2860 TA: Added Webhook settings page.
BE-2857 TA: Addition to the LLM Prompts Settings.
QA-849 TA: Consistent password complexity requirements.
BE-2812 TA: Enforced LLM token limit.
BE-2850 TA: Including transcript metadata together with transcript when using LLM to generate meeting minutes items.
BE-2874 TA: Introduced fallback error page for Loading Chunk Issue.
BE-2875 TA: Introduced fallback page for error boundary case.
QA-1228 TA: Sorting given for users by name, for the Login all session table.

New or changed functionality in other platform components:

BE-2856 Add Korean (ko) as one other possible value of switchLanguage in AIVR callback response.
BE-1043 Add secure SIP and RTP to freeswitch.
BE-2450 Added ability to obtain temporary JWT token from AIVR session using authToken
BE-2891 Added metadata value to the speakers field in API /sa/offline
BE-2714 Added new Group of items sent to Aircall as Caller Insight.
BE-2843 Added originatingCallId and spawnedCalls to API - /sa/call
BE-2819 Added processing status to API - /sa/call
BE-2226 Added Webhook Notification APIs.
BE-2896 Adding in API - /sa/call an Agency tag, If AIVR inbound call is an Agency call (warm transfer bridged).
QA-1633 Admin Tool: Updated Terms and Conditions page.
BE-2832 API - /public/aircall/user-check used to check if user info matches data in Aircall.
BE-2904 Copilot: Create a web interface to host the .crx download links
BE-2884 Copilot: Implemented override of the Intent by Agent.
BE-2861 Copilot: Implemented the Login.
BE-2888 Copilot: Remove the dev/qa/prod selector and /dev/qa indicators.
BE-2847 Copilot: Show Intent card with Agency Transfer data.
BE-2876 Edge: If Action Items LLM prompt is not defined, then do not generate Action Items at all.
BE-2897 For real-time transcription sending metadata over results websocket, also every time metadata is added/modified.
BE-2886 Generate full call notes for the agency call that was bridged to the caller (not transferred to Aircall)
BE-2826 Handling 2x2 audio channels from warm transfer call in API - /sa/offline.
BE-2824 Improved design of Copilot.
BE-2825 In AIVR session allowing for caller id to be any of the secondary phone numbers attached to the AIVR App.
BE-2889 Included aivr_authToken and aivr_sessionId variables when pushing the AIVR Voicebot variables to the Copilot.
BE-2787 INVALID_ARGUMENT: Sample rate must be empty or 24khz for this voice.
BE-2929 Log the response payload from the Zoom API method that gets info about Zoom Meeting participants
BE-2320 Make AIVR Sessions expire (use expiry period from AIVR App)
BE-2928 Make sure that all calls in SA Demo project have progressPhase=DONE
BE-2775 make sure that user deletion does not fail if context deletion takes too much time
BE-2854 Modifications to llmSettings field (introduced premiumLlmService) on the onPrem cluster API.
BE-2710 New version of the Sidepanel (Copilot Browser Extension) that integrates with Aircall.
BE-2892 Populate speaker metadata in API - /sa/offline/call/{callId}
BE-2844 POST /sa/offline/call/{callId} need to be able handle calls with spawnedCalls (from warm transfer).
BE-1366 RedisConnectionException: Unable to init enough connections amount! Only 0 of 24 were initialized.
BE-2829 Return 400 Bad Request if someone tries to create a new AIVR App or assign a phone to existing App if the phone is not available.
QA-1695 SA : Highlighting any calls that had error in processing
BE-2885 SA: Added a Export button for the Advanced Search Results.
QA-1623 SA: Added limit of 1024 characters against description under General settings.
BE-1796 SA: App should be customisable per account.
BE-2808 SA: Enabled currency formatting for /sa/offline in AIVR sessions.
QA-1587 SA: Enhancement - Downloaded call transcript should have Call ID as name instead of timestamp.
BE-2933 SA: For call overview, render in processing page rather error page if call is in progress.
BE-2704 SA: For the call sessions that are being processed, adding a subtle overlay that says processing
QA-1695 SA: Highlighting any calls that had error in processing
QA-1533 SA: Optimized call page & made fields small enough to fit all data without scrolling.
QA-1690 SA: Provide correct information for Aircall Integration
BE-2818 SA: Redesign of Speech Analytics App UI
BE-2916 SA: Show first and last name in the user table
BE-2862 SA: Showing more than 2 channels in the SA Call Detail view if present.
BE-2907 SA: UI changes to implement the new design
BE-2879 Setting ANI correctly on calls coming from AIVR Voicebot to Aircall.
BE-2881 Submitting tags to Aircall when doing the call handshake between AIVR and Aircall.
BE-2728 support auto-reconnect if fssk loses connection to Freeswitch
BE-2836 Supporting Korean Prompt in telephony bot and in audio server.
BE-2883 Taking the Voicebot intent and insert it into /sa/offline and /sa/call.
BE-2880 Updated Advanced Search API - /sa/call/search to return results in CSV format.
BE-2859 Use premium LLM Service with the new LLM Query logic and use standard with the old LLM Query logic.
QA-1536 Web Console: Added popup after adding or deleting a user under User management.
QA-1540 Web Console: Added popup for deleting a WebSocket under Live Broadcasting.
BE-2001 Web Console: Notify about inability to to microphone capture on HTTP urls.
BE-2830 Web Console: Remember last items per page setting on the Call Sessions page.
BE-2831 Web Console: Remember the last value of items-per-page setting on the Phone Apps page.

Changes related to Integrity of Processing (fixes):

QA-1635 TA: Fix - "MINE/SHARED/ALL" option should not be visible to Basic account on LLM Query page.
QA-1225 TA: Fix - Clicking on backward icon of any transcript results in value of time getting negative.
QA-1665 TA: Fix - Clicking on microphone capture save recording page showing, it should show the start recording pop-up page.
BE-2842 TA: Fix - Dialog to reset password.
QA-1485 TA: Fix - Error page when opening rediarized transcript (partial fix)
BE-2906 TA: Fix - error when searching for a phrase with an apostrophe
QA-1604 TA: Fix - Footer of Document should not overlap with transcript in downloaded PDF.
QA-1689 TA: Fix - For longer meetings, after it ends, the transcript isn't processing properly.
BE-2900 TA: Fix - If a Zoom meeting is long and is eventually ended by the host the bot does not notice that meeting has ended.
QA-1605 TA: Fix - In share meeting pop -up , month name is not translating and always show in default language.
QA-1497 TA: Fix - Invalid date and year showing for the last active under account users.
QA-1672 TA: Fix - LLM Query not working and returning 500 error (Internal Server Error).
QA-1718 TA: Fix - Meeting bot icon should also show as disabled when the maximum allowed minutes limit is exceeded.
QA-1490 TA: Fix - Meeting Bot were unable to join Webex meeting.
BE-2845 TA: Fix - Meeting platform selection tiles were too indistinct.
QA-1677 TA: Fix - Some old transcripts still showing the queued status and user can not delete or remove them.
BE-2195 TA: Fix - Stuck on login.
QA-1662 TA: Fix - The error message should be displayed in the selected language after the maximum allowed minutes have been exceeded.
QA-1667 TA: Fix - The walkthrough wizard is not functioning properly for new users.
QA-1600 TA: Fix - Unable to join the webex meeting by meeting bot.
BE-2834 TA: Fix - Unexpected Application Error! Loading chunk failed.
QA-1609 TA: Fix - Voicegain logo is not fully visible in the 100% zoom.
QA-1668 TA: Fix - When a user selects more than 12 speakers, the submit button becomes disabled however we have limit for 20 speakers.
QA-1560 TA: Fix - When user try to invite user, it shows an invalid email address error but when user re-click on the save button it showing "User already exists".
BE-2809 Fix - Bad currency formatting for thousands plus
BE-2722 Fix - Bot logic doesn't get input callback if the caller hangup immediately after saying something.
BE-2436 Fix - In meeting Join if the pod/puppeteer leaves the meeting because it is not progressing there is no info about that event
BE-2814 Fix - MS-Teams puppet bot were not terminating if the meeting gets ended.
BE-1354 Fix - NatsEndpoint fails to reconnect to NATS when its connection is lost
BE-2869 Fix - Not working error prompt in telephony-bot LUA
BE-2927 Fix - Pusher sending DNIS instead of the ANI
BE-2663 Fix - Several calls where the merged meeting audio is missing a speaker.
BE-2923 Fix Demo Prod
BE-2913 SA: Fix - Agent and Caller labels are incorrect
BE-2918 SA: Fix - Call Transcript page failing in case of single speakers
QA-1699 SA: Fix - Exports in advanced search is not working with filters.
QA-1686 SA: Fix - Getting error on Call's Transcript page.
QA-1733 SA: Fix - Issues when Agent/Manager user try to edit/delete Admin us...

Assets 2

04 Sep 02:47

DrJJ

1.108.0

c4cdd6b

Release 1.108.0

Key changes related to the core APIs

More accurate offline transcription model
- Removed artifacts from training data
- Added additional Call Center data to training set
Finalized warm transfer support in Telephony Bot API
Support for pushing Voicebot data and Call Notes to Copilot

Key changes related to Transcribe APP

Cloud only: Major improvement to capabilities of LLM Query
Major makeover of the look of the UI
Added UI dark mode
Added Configurable Meeting Minutes (via LLM prompt)
Added tracking of LLM tokens (in the Cloud)
On Edge: Added ability to retrieve speaker data (incl. email) using Zoom API

New or changed functionality in the Transcribe App:

BE-2798 TA: Added new LLM Prompts for Meeting Minutes
BE-2811 TA: Added Purple project color (instead of black).
QA-1003 TA: Add option to rename transcripts.
BE-2668 TA: Change Key Items to Meeting Minutes : Add more categories in addition to Action Items
BE-2762 TA: Change naming from Key Items to Meeting Minutes.
BE-2786 TA: Changed border radius on avatars.
BE-2718 TA: Dark mode is enabled for transcribe app.
BE-2763 TA: On LLM Settings have two tabs - one for Prompts and one for Services
BE-2797 TA: Post signup to Transcribe App, sending signup email.
QA-1515 TA: Show creator avatar on the transcript detail page
BE-2781 TA: Show usage of LLM Tokens
BE-2789 TA: Showing email icon next to the speaker/participant if there it an email field for that speaker/participant.
BE-2810 TA: Switch Black Project color to Purple (for dark mode)
BE-2329 TA: Track LLM token use in Transcribe App Cloud
BE-2739 TA: Tracking used time on Transcribe App.
BE-2791 TA: Update look and feel of transcribe app

New or changed functionality in other platform components:

BE-2758 Add codec restrictions to the dial string for outbound
BE-2045 Add to AIVR API subReturn action.
BE-1782 Added Copilot Call Notes support.
BE-2777 Added info about LLM tokens to GET account new-billing method.
BE-2698 Added information regarding Member being Verified to the Call Notes
BE-2695 Added realTimeTranscriptText to AIVR Session and store the transcript from real-time transcription in it.
BE-1757 Added required features for Inbound Bot.
BE-2821 Added secondary voice connector id to AIVR App api.
BE-2768 Added speaker email value in the meeting data (ASR Meeting API)
BE-2404 Added support for language switching in telephony bot.
BE-1761 Added to AIVR API warmTransfer action.
BE-2767 Added to Edge Configuration parameters for connecting to Zoom Service.
QA-1319 Admin Tool: Added email validation on add account page.
BE-2657 Admin Tool: Convert API Use chart to chart-js
BE-2114 Check if we are within phone number quota on AWS before creating a new one
BE-2749 Check Voice Connector number against quota before creating a new one.
BE-2765 Demo: Collect events to Matomo from the voicebot part of the demo
BE-2761 For confGroups of type other than Transcription do not delete them if the creator is deleted
BE-2726 Get available information about participants of the specified Zoom meeting.
BE-2776 Grouping segments by meeting and attaching meeting metadata for /asr/meeting/llm/query
BE-2712 If the rex sessions are stuck (in error) do not count them towards the live session count during shutdown
BE-2759 If user deletion fails for any reason, we should still audit log it.
BE-2737 In AIVR, send vg::sub-return Event to Lua script (Freeswitch)
BE-2799 Introduced wew llmSettings.prompts for Meeting minutes.
BE-2733 Push data from Aircall Integration to the Copilot.
BE-2754 SA: Add extra confirmation before deleting a user who has the Admin role.
BE-2678 SA: Added API - GET /sa/offline/{id}/transcript
BE-2713 SA: Added context to the return values from GET /sa/call/agent
BE-2703 SA: Added contextId to the request for /sa/call
BE-2677 SA: Added download ability to the transcript view.
QA-1427 SA: Added search feature to transcript page.
BE-2689 SA: Addedd contextId to the GET /sa/call/{callId}
QA-1534 SA: New project gets default time settings from the Account.
BE-2774 SA: Supporting accounts with INVOICE billing on first login.
BE-2697 SA: When submitting /sa/offline request to as part of SA AIVR Integration set correct formatting parameters.
BE-2572 Send Caller Insight to Aircall as part of handling call.created webhook
BE-2790 Set the non-Speaker email value in the meeting data.
BE-2670 Transcribe App Client can get notified over websocket of any meeting join events instantaneously.
BE-2732 Using Pusher to push information to the Copilot Browser Extension.
BE-2736 Web Console: Added editable description to Edge Cluster
BE-2622 Web Console: AIVR Sessions table show which sessions have SA integration.
BE-2755 Web Console: Do not allow spaces in the names of AIVR Apps.
BE-2696 Web Console: Show real-time transcript text in the AIVR session detail view
BE-2747 Web Console: Showing AIVR App Id on the AIVR App detail drawer.
QA-1472 Web Console: Unable to add second URL in logic when its name is same as first.

Changes related to Integrity of Processing (fixes):

BE-2822 Fix - Can't play audio from URL in bot logic callback
BE-2741 Fix - Duplicate data in meeting_vector database on Edge
BE-2727 Fix - Error when leaving a meeting (meeting join API).
BE-2721 Fix - Large vocabulary BUILT-IN grammar is not working in telephony bot
BE-2760 Fix - Origination data is not properly set for a new Voice Connector.
BE-2753 Fix - Outbound calling does not work anymore.
BE-2204 Fix - Percolator stop request ignored if sent immediately after start
BE-2806 Fix - The hidden checkbox stops working on ascalon TranscribeApp in some cases
BE-2817 Fix - Voice Connector quota check is not working OK
BE-2752 Fix - voiceConnectorId is not set on AIVR App if a phone gets added to AIVR App that did not have any phone
BE-2700 Fix - Weird Agent Composite values for the Demo Project /sa/calls
BE-2766 Fix prompt for Action Items.
BE-2729 Fix the shutdown of ascalon-asr-api
BE-2773 SA: Fix - Clicking on Terms of Service during SA Signup messes up signup
BE-2550 SA: Fix - Incorrect default time in file upload.
BE-2595 SA: Fix - JWT is not automatically inserted into the selected AIVR App.
QA-1475 SA: Fix - Pagination on Users page looks weird.
QA-1531 SA: Fix - Queue filter in Advanced search is not working for Uploaded file.
QA-1474 SA: Fix - Score filter is still available in advanced search even when score has been removed.
QA-1373 SA: Fix - The Continue button should remain disabled until all mandatory fields have been filled out.
QA-1541 SA: Fix - The login button should remain disabled until all required fields are filled.
QA-1437 SA: Fix - The role "Coach" is displayed as "QA" after being saved in Users.
QA-1480 SA: Fix - Unable to clear the description in General settings.
BE-2701 SA: Fix - undefined:undefined on the Topic chart
QA-1476 SA: Fix - User deletion is not working properly.
QA-1467 SA: Fix - User is able to set Persistence time more than 365 days in AIVR app.
QA-1446 SA: Fix - When a user goes back, they are redirected to the calls page instead of the Advanced Search.
BE-2699 SA: Fix - When I add a new keyword the dialog opens prepopulated with the name of the previous keyword I created
QA-1525 TA: Fix - Accepting only digits in the domain name for the "Allow signup with emails from the following domains:" field.
QA-1443 TA: Fix - Error message is wrong for the password reset page.
QA-1638 TA: Fix - Getting 500 server error when Users use Special characters in search bar on Advanced search page.
BE-1388 TA: Fix - Getting identical values of confidence when running transcript/{session-id} REAL-TIME
QA-1493 TA: Fix - HTML element showing in overview section on production.
QA-1613 TA: Fix - In Advance search Filter, tag is not working.
BE-2756 TA: Fix - List of transcripts on Home page loads twice
QA-1511 TA: Fix - LLM prompt box on transcript should not be available for shares.
QA-910 TA: Fix - Search by numbers is not working properly.
QA-1454 TA: Fix - Text "Undefined" populate when user left blank while signup
QA-1593 TA: Fix - The Advanced Search functionality breaking on searching more than one word.
QA-1461 TA: Fix - There should be a limit for the expiry time limit for shared transcript.
QA-1481 TA: Fix - There should be warning Dialog when user click on Back Button or Close Browser
BE-2330 TA: Fix - Transcribe is showing one-line per word.
QA-1636 TA: Fix - Unable to check the creator on the advanced search filter.
QA-1462 TA: Fix - Walk through wizard breaks when user switch language between walkthroughs.
QA-764 TA: Fix - When a whole sentence entered in search box, it is not working and overlapping with close icon.
BE-2828 Web Console: Fix - AIVR App creation allows you to pick phone numbers that are not yet ready for use.
QA-1425 Web Console: Fix - Double error showing when phone number purchase.
BE-2716 Web Console: Fix - Error page when trying to open AIVR session details.
QA-1513 Web Console: Fix - Transcript play time exceeds than actual time when playback speed increases.
QA-1575 Web Console: Fix - User is unable to Logout properly.
QA-1483 Web Console: Fix - User Management Search - When user searches with leading or trailing whitespace with email then no results come.
QA-1526 Web Console: Fix - When user switch context on Profile page then 2FA pop-up keeps showing each time context is changed.

Assets 2

04 Aug 23:05

DrJJ

1.107.0

3bab1dd

Release 1.107.0

Key changes related to the core APIs

Changes in AIVR API to support Aircall integration
Changes in AIVR API to support multiple languages
Agents and Queues now correctly handles in SA APIs and SA App
Improved Advanced Search in SA App
Ability to use single session on websocket receiving server for both left and right transcription channels.
Ability to add external UUID to any transcription session
Full HA setups for FreeSWITCH and Kamailio

Key changes related to Transcribe APP

Meeting metadata used in LLM Playground
LLM Query uses history of previous Q and As
More detail for the relevant meeting display in LLM Query
Enhancements to text file download

New or changed functionality in the Transcribe App:

BE-2633 TA: Add metadata information to LLM Playground query
BE-2724 TA: Add option to include header in the downloaded text file
BE-2651 TA: Add Project information to the relevant-meeting list in LLM Query page
BE-2687 TA: API Key entry boxes should be set to not remember history
BE-2634 TA: For text transcript download, add configurable transcript timestamp
BE-2725 TA: Improve the rules to show the speakers and non-speaking participants
BE-2577 TA: Indicate the relevance of the relevantMeetings returned from /asr/meeting/llm/query
BE-2717 TA: Make sure that the transcript submitted to LLM Playground has timestamps (interval parameter)
BE-2601 TA: Remember sorting on home page when returning to it from open meeting details
BE-2589 TA: Replace HighCharts WordCloud with another library
BE-2570 TA: Show the scope of the LLM query in the Answer

New or changed functionality in other platform components:

BE-2673 Web Console Add search by email to user management page
BE-2617 Web Console: Add 3 new Aircall parameters to the AIVR App settings
BE-2605 Web Console: Add language to the logic settings on the AIVR App
BE-2604 Web Console: In AIVR App settings - support multiple voices (one per language)
BE-2598 Web Console: Make number of rows per page in the Phone Apps table configurable
BE-2667 Web Console: New Voice Connector status column in AIVR App view
BE-2666 Web Console: Shortcuts from Phone Management page plus modified status field
BE-2669 Web Console: Show event metadata (if present) for AIVR Session Events
BE-2012 Web Console: Transcribe+ now uses /sa/offline API
BE-2649 Web Console: When querying AIVR (telephone) session set the limit parameter to 500
BE-2675 SA: Add a refresh button to the page with the list of Calls
BE-2635 SA: Add Description to Project
BE-2631 SA: Add tooltips on 1D, 7D, 30D
BE-2607 SA: Improvements to AIVR App selector
BE-2608 SA: Make the selected Project indicator have 2 instead of 1 letter
BE-2380 SA: On project general settings highlight the color and show time settings preview
BE-2606 SA: Preselect time settings on the page where we create new project
BE-2621 SA: Show headline in /sa/call search results if the search included text search
BE-2636 SA: Show project name on the Integration settings page
BE-2590 SA: Show the integration Icon on the Project selection list
BE-2647 SA: Use the new GET /sa/call/agent to map agent_user_id to the name of the Agent
BE-2646 SA: Use the new GET /sa/call/queue method to provide names for queues in the Advanced Search Queue filter
BE-2645 SA: When querying fields for advanced search pass the contextId for the current Project
BE-2611 Admin Tool: Convert Account Activity chart to Chart.js
BE-2664 Add a verify query parameter to GET/account/{uuid}/phone-number
BE-2643 Add contexId parameter to GET /sa/call/search/fields
BE-2650 Add contextId to the content of the relevantMeetings returned from GET /asr/meeting/llm/query
BE-2603 Add default TTS/ASR language for logic in AIVR App
BE-2623 Add externalSaSession flag to AIVR Session
BE-2648 Add limit parameter to the API that returns AIVR sessions
BE-2660 Add metadata field to the AIVR Event
BE-2665 Add new verify query parameter to GET /aivr-app
BE-2720 Add optional metadata parameter to method that GETs meeting transcript
BE-2614 Add to AIVR App: aircallApiUsername and aircallApiPassword
BE-1783 AIVR API now can enable real-time transcription on transferred leg
BE-2221 Allow the AIVR logic to send an alternative callback url in the response
BE-2503 Associate and external ID to transcribe session on post in order to be able to retrieve the session using that ID later
BE-2618 DAO for a database that will be storing data about recordings from S3 that need to be transcribed
BE-2602 Define default voice for each language supported by AIVR App
BE-2559 Delete embedding vectors if meeting is deleted.
BE-2296 Deploy HA Kamailio Setup in Cloud
BE-2644 Implement GET /sa/call/agent
BE-2642 Implement GET /sa/call/queue
BE-2571 In FreeSwitch transcribe proxy remove REDIRECT_URI and create SIP uri used in deflect from SIP URI name and DESTINATION DOMAIN
BE-2715 More accurate control over the number of tokens submitted to LLM Service with all the embeddings
BE-2563 Move meeting-join docker image from public repo to private repo
BE-2526 New settings for voiceconnector origination and termination
BE-2482 Pass intents from AIVR Session to /sa/offline via topics in /sa/call
BE-1366 RedisConnectionException: Unable to init enough connections amount! Only 0 of 24 were initialized.
BE-2627 Remove xml:lang from the SSML template in audio-server
BE-2641 Report Aircall Agent to the /sa/call
BE-2640 Report Aircall Queue to the /sa/call
BE-2620 Return headline as part of the /sa/call search results
BE-2573 Send Call Notes to Aircall when AIVR call ends
BE-2572 Send Caller Insight to Aircall as part of handling call.created webhook
BE-2531 Send multiple asr session results to a single websocket receiver server session
BE-2659 Split post-processing of AIVR sessions into immediate step and the delayed step
BE-1786 Store copilot notes in /sa/call
BE-2579 Store meeting speaker timeline in the database
BE-2676 Support follow up queries in the /asr/meeting/llm/query - add history parameter and use it
BE-2406 Support language switching setting in telephony bot logic callback
BE-2652 Sync AIVR session with Aircall callId at transfer
BE-2583 Use meeting.join.puppeteer.imagePullSecret property to pull puppeteer docker image

Changes related to Integrity of Processing (fixes):

BE-2034 Admin Tool: Fix - failed to decode request body: organization name "telegraf" not found"
BE-2600 Fix - Aircall webhook is unable to find an AIVR session
BE-2674 Fix - Error when saving queue field data in /sa/call API
BE-2705 Fix - fail to get fsPodName from the db for outbound calls
BE-2628 Fix - In case of AIVR/SA integration the saConfig is retrieved from AIVR App context instead of from the SA Project
BE-1354 Fix - NatsEndpoint fails to reconnect to NATS when its connection is lost
BE-2637 Fix - realTimeAsrTranscribeSession is set on AIVR Session, but processing after the call terminates claims that "no RT asr transcribe session"
BE-2629 Fix - Still seeing default text in the sa_call table
BE-2638 Fix - Transcript text is not being saved into text field in sa_call
BE-2592 Fix filebeat logging on cloud
BE-2594 SA: Fix - Incorrect message shown after Voicebot Integration Project created
BE-2373 SA: Fix - Name validations for project settings are required.
BE-2691 SA: Fix - Swapped channels in SA AIVR Integration
BE-2560 TA: Fix - After latest change the Meeting Bot does not distinguish between progress Processing or Done
BE-2630 TA: Fix - Meeting search seems to not always return the newest first
QA-1485 TA: Fix - Error page when opening rediarized transcript (partial fix)
BE-2692 Web Console: Fix - Error when listing some sessions Call Session view
BE-2693 Web Console: Fix - Filter on the App Name in the Call Sessions table does not work
BE-2525 Web Console: Fix - Label validation issues in Transcribe+
BE-2534 Web Console: Fix - Provide correct value of the SIP URI on QA

Assets 2

14 Jul 19:30

DrJJ

1.106.0

a3a8826

Release 1.106.0

Key changes related to the core APIs

Offline model (omega) trained on additional data from call center calls (health insurance, retail customer support)
Improved diarization
Improvements in /asr/meeting/join API (for Meeting Bot)
Improvements to /asr/meeting/llm/query API (return relevant meetings)
Outbound dialing needs to be enabled per account (it is a compliance feature)
Added AIVR (Voicebot) Integration to Speech Analytics App
Added webhook to Aircall integration
Added HA Freeswitch support
Collecting TTS character and LLM token usage
Fixed a configuration issue where Grafana was not available on Edge

Key changes related to Transcribe APP

Added Meeting Bot that can join a meeting and record/transcribe it (beta)
Added Rediarize option
LLM Playground and LLM Query available on Cloud
- Note there is a limit of 16K tokens - about 1.5h of audio
LLM Query results now show which transcripts were used in answering the query
Added LLM Service authorization header settings
Improved Action Items LLM query
Show which users have Zoom Meeting Assistant installed

New or changed functionality in the Transcribe App:

BE-2468 TA: Add a meeting_bot tag to meetings recorded using Bot
BE-2470 TA: Add BOT selector on the home page
BE-2345 TA: Add Meeting Bot
BE-2412 TA: Add Re-diarize option for a meeting
QA-766 TA: Added search to time-zone selector
QA-1281 TA: Better error message when inviting user with invalid domain
BE-2545 TA: Do not hide LLM Playground on the Cloud
BE-2546 TA: Do not hide LLM Query on the Cloud
QA-1377 TA: Fix after-login redirect URL on Edge
BE-2508 TA: For first time login, after creating first project, we should take user to the page with the Zoom Meeting Assistant
BE-2529 TA: Handle 429 response from /llm/chat API and /asr/meeting/llm/query
BE-2467 TA: Identify Meeting Bot recordings as such in Transcribe App
BE-1998 TA: Improved 404 Error handling
BE-2394 TA: Improvements to LLM Playground UI
BE-2495 TA: In LLM settings add Authorization header settings
BE-1094 TA: Information about the use of Shared links is displayed
BE-2514 TA: Make the request for Action Items be similar to the request made from the LLM Playground
BE-2487 TA: Modify the LLM Query page to have the same look and feel as the new LLM Playground
BE-2392 TA: New widgets to set number of speakers for Saving microphone recording
BE-2391 TA: New widgets to set number of speakers for Upload
QA-1416 TA: Remove language selector on Project Settings page on Edge
BE-2339 TA: Show on Users page if the user has Zoom Meeting Assistant installed
BE-2486 TA: Show relevant meetings if they are returned by the /llm/query API
BE-2207 TA: Show share usage
QA-321 TA: When a new user creates his first project there is now an option for change language for page translation

New or changed functionality in other platform components:

BE-2524 Add a failsafe to all meeting bots
BE-2481 Add aircallId field to AIVR Session
BE-2480 Add aircallWebhookToken to AIVR App
BE-2367 Add audio websocket URL to response from POST aivr logic callback
BE-2494 Add authHeader parameter to llmSettings in /cluster API methods
BE-2343 Add avirAppId and aivrSessionId to /sa/call API
BE-2469 Add BOT value to AUDIO_SRC in meeting search API
BE-2520 Add date field to relevantMeetings
BE-2383 Add diarization parameter to re-run meeting API
BE-2477 Add fsPodName to the POST /aivr
BE-2368 Add read-only field llmCopilotNotesPrompt to saConfig
BE-2444 Add relevantMeetings to the response from GET /asr/meeting/llm/query
BE-2439 Add reviewNotes field to /sa/call API
BE-2351 Add to GET /sa/call API ability to query by AIVR App Ids
BE-2400 Add to storage measurement an explicit multiply column
BE-2452 Allow Outbound Dialing only of OutboundDialing is set on the account
BE-1785 At end of call, AIVR to submit real-time transcript to GPT to generate copilot notes
BE-2232 Better handling of ServiceUnavailableException from cloud Influxdb
BE-2338 Collect LLM statistics in InfluxDB
BE-2042 Collect TTS statistics in InfluxDB
BE-2516 Do not launch new /meeting/join if there are already N running meeting join K8s tasks
BE-2466 Enforce Meeting Join limits on Transcribe App Cloud accounts
BE-2458 For all AIVR sessions use POST /sa/offline/call/{callId}
BE-2437 Generate call summary using llmSummaryPrompt setting in saConfig (offline)
BE-2536 If the underlying LLM service behind /asr/meeting/llm/query API returns 429 error, the API should also return 429
BE-2479 Implement POST /public/awebhook/aircall
BE-2362 Implemented PUT /asr/meeting/{meetingId}/leave
BE-2270 Improved AIVR Session Start Time
BE-2358 Increase diarization.maxSpeakers from 12 to 20
BE-2548 Increase max number audio on meeting API from 25 to 35
BE-2438 Increase SA shortSummary length to 2048
BE-2533 Make cleanup property configurable
BE-2390 Modifications to how we configure Voice Connectors in Telco Service
BE-2352 Modify GET /account/{uuid}/new-billing to obtain usage data from influx DG rather than from the account
BE-2411 Modify pagination style for GET /sa/call
BE-2433 New debug event and tweaks to the existing events in meeting join API
BE-2482 Pass intents from aIVR Session to /sa/offline via topics in /sa/call
BE-2549 POST /llm/chat now works in Cloud as well as Edge
BE-2213 Removed Prompt Manager from audio server API
BE-2501 Request to /llm/chat should use the authHeader settings from llmSettings
BE-2502 Request to compute action items and any other llm requests for the transcript should use authHeader from llmSettings
BE-2500 Request to Embeddings API should use the new authHeader parameter
BE-2463 Return different 404 error code in case "No pods found for job: meeting-join-krxuobktp3kyez2uuqo3"
BE-2371 SA: Add filtering by Agents
BE-2422 SA: Add filtering on Call List page for Agent, Queue, and Resolution
BE-2374 SA: Added a placeholder image for default profile avatar.
BE-2228 SA: Added AIVR (Voicebot) Integration
QA-1289 SA: Added success/alert notification after settings are updated or saved.
BE-2370 SA: After selecting a custom date, show it on the page
QA-1316 SA: Highlight Project name while deleting project.
BE-2423 SA: Improve the Date Picker (e.g. on the Call List Page)
BE-2380 SA: On project general settings highlight the color and show time settings preview
BE-2420 SA: Remove the search box from the Call list page
BE-2455 SA: Show notes about the Call
BE-2378 SA: Show preview of Time Settings
BE-2507 Set aivrSessionId and AivrAppId on /sa/call when we create it at the end of the aivr session even if there is no AIVR Integration
QA-1390 Set the correct text on sa/call at the end of /sa/offline processing
BE-2377 Support for multiple FreeSWITCH services
BE-2506 Switch to new sentence embedding model in ml-svc
BE-1557 Track use of /asr/meeting API for billing
BE-2526 Two new settings for voiceconnector origination and termination
BE-2519 Update the omega model to the latest version
BE-2543 Use the weighted average on the similarity scores on agent detection
BE-2440 Voicebot logic to start real-time transcription sessions and submit audio WS URL and asr session IDs in response
BE-2429 Voicebot: Detect intents using examples
BE-2409 Voicebot: Translate prompt on the fly and store to firestore
BE-2344 Web Console: Add Calls page to Telephony Bot mode
BE-2297 Web Console: Add filter by name to the list of Edge Configurations
BE-2307 Web Console: Add view like 'kubectl get pods'
QA-1042 Web Console: Added an option for Log out from all devices under account settings.
BE-2454 Web Console: In the list of phone Apps mark those that have SA Project integration

Changes related to Integrity of Processing (fixes):

BE-2478 Address issue where some users end up in Main Org. in Grafana
BE-2385 Admin Tool: Fix - CMP user get 401 error when retrieving user data from some other account
BE-2427 Fix - Cannot store some data in sa_call table
BE-2456 Fix - GET /asr/transcribe/{sid}/transcript?format=text" hangs is many hints are used and audio is over 30 minutes
BE-2498 Fix - Meeting join is not working on Edge
BE-2204 Fix - Percolator stop request ignored if sent immediately after start
BE-2415 Fix - Sentiment values have now narrower range than they used to be
QA-1388 Fix Grafana on Edge
BE-2457 Fix: Bot cannot join meeting in multiple participant scenario
BE-2280 Remove speakers field from POST /sa/offline/call/{callId} method
BE-2474 SA: Fix duration filter
QA-1206 SA: Fix - Advanced Search is not working
BE-2381 SA: Fix - Agent statistics page needs a spinner as soon as one of the time periods get selected
BE-2348 SA: Fix - Call duration has wrong values
BE-2418 SA: Fix - Cancel on Edit use simply closes the window without restoring the state
BE-2379 SA: Fix - Configuring of Silence and Overtalk thresholds is messed up
BE-2419 SA: Fix - Double loading of the call details page
QA-1318 SA: Fix - Duration filter is not working in Advanced search.
BE-2416 SA: Fix - Icons and Letters are getting cut off in the Call List view
BE-2373 SA: Fix - Name validations for project settings are required.
BE-2346 SA: Fix - Next button works only on the 1st call loaded
QA-1309 SA: Fix - Pagination on Agents page have Chinese letters instead of "per page".
BE-2369 SA: Fix - Style issue on number of pages selection in modal.
QA-1275 SA: Fix - Unknown symbols instead of "Next" and "Back" buttons
QA-1066 SA: Fix - User is unable to change profile photo
BE-2372 SA: Fix - When using current time as default time, if I don’t change the value it gives me the error: ‘Start Time is required’, it should be set as current date ...

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