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Update Troubleshooting.md #58

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13 changes: 13 additions & 0 deletions docs/troubleshooting.md
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Expand Up @@ -290,6 +290,19 @@ There was an issue with the installing of the drivers certificate, so the driver
[This Guide](guests.md#upgrade-from-citrix-xenserver-client-tools) may help you through the process.


### My Windows VM can't connect to a secure internet after installing PV-tools/drivers (E.G SSL errors when trying to access websites, copying files from a pc to the VM ETC.)
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Try to use a shorter title, eg "Windows SSL issues" and then explain more in details if you want after the title with more words 👍


#### Cause
TCP offloading is enabled for Citrix PV drivers in windows, This can cause TSL/SSL problems.
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  1. I think TCP offloading is enabled in all PV drivers, not specifically Citrix PV drivers, so maybe no need to put Citrix in there
  2. I would say "[…] in Windows, that could cause TLS/SSD problems" (see the multiple typos and wrong/missed caps)


#### Symptoms
* Remote desktop gives you an error when trying to access the windows VM
* Accessing websites gives TSL/SSL errors.
* Copying files from 'pc1' to the windows VM gets stuck (and might even crash your explorer.exe)
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What's pc1 in this context?


#### Solution
Disable TCP-offloading. To do this: Go to your Control Panel >> Network and Internet >> Network and Sharing >> Change Adapter Settings >> Right click your PV adapter >> properties. From there you want to go to: Configure >> Advanced, and disable every offloading option.
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Take care of caps when needed (or not). Also, maybe new line after the todo this?


## After Upgrade

### The Server stays in Maintenance Mode
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